Question about SanDisk Sansa e250 MP3 Player

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Unable to recover my sansa

Dear sir my model is sansa e250R, by mistake i dropped the firmware file mi4 type into some other folder on my sansa on disconnecting the device it refreshed and after that it showed the following message "load main image failed switch to recovery mode".I then switched to recovery mode and then dropped the firmware folder in the 16 mb format drive as detected on disconnecting it upgraded and restarted but it is again showing the same message again kindly help me to fix this problem my id is

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Re: unable to recover my sansa - SanDisk Sansa e250 MP3 Player MP3 & Digital Media Players

How do u install the entire mp4.?

Posted on Oct 28, 2008

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Re: unable to recover my sansa

I guess you will have to reinstall the hole mp4

Posted on Jan 18, 2008

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Hello! I have a chance e200 which is blocked,


Recovery Mode

I was having a problem with my player and after a little back and forth they showed me a back door to recover the system:

If your Player wants you to start in recovery mode

1. Activate the "HOLD" function 2. Press "Rec" and hold, while ath the same time pressing "ON/OFF" button and hold.

After some seconds of pressing there appears a screen reading: Recovery mode: Connect cable Now connect to your PC. A folder 16mbFORMAT will appear under 'My Computer'. Call SanDisk technical support for the most up to date firmware files. 1-866-SanDisk

Note: The firmware is available online via links in their forum at

There are currently 2 version of the e200s, make sure you get the proper firmware for your version.

Copy the .MI4 file from the zip to the 16mbFORMAT folder.

The one thing I don't see mentioned in thread is to format the device completely, create a new directory called "sansa.fmt" in the 16mbFORMAT folder. Then, unplug the usb cable from your computer. Powering down will not reformat.

Apr 12, 2010 | SanDisk Sansa e200 MP3 Player

1 Answer


Here is what I found in the Sandisk forums - make sure you download the firmware for your exact player only, or else it won't work right:

Assuming it's a v1 model, you can try updating the firmware through recovery mode. Here's how:

1) Download the firmware file for your region from Sandisk's website - go to Support, Sansa Players, software & drivers, e200 series

2) Extract the files you downloaded in step 1 to a folder on your computer where you'll be able to find them. There will be 2 files in the archive, one is a .ROM file and one is a .MI4 file.

3) Create a new blank empty text file and name it sansa.fmt. Do not name it sansa.fmt.txt. Put that file in the same folder where you put the extracted files from step 2. You now have 3 files in that folder: the .ROM, the .MI4, and the .FMT files.

4) Turn off the player if it's on by holding down the menu/power button. You might need to hold it down for 15 to 20 seconds.

5) Put the HOLD button on the top of the player to the ON position. The ORANGE tag will be showing.

6) Hold down the RECORD button on the left side of the player while connecting it to the computer.

7) You should see a message on the player to the effect MSD MODE 2.0 USB CONNECTED or something similar. If you don't see it, go back to step 4 and try again.

8) Look in My Computer. You should see a new removable drive labeled 16MBFORMAT if all has gone according to plan. DO NOT TRY TO FORMAT THIS VOLUME!

9) Drag and drop the 3 files from step 3 into the root directory of the 16MBFORMAT drive. Right-click on the 16MBFORMAT volume and select Eject or, alternatively, use the safely remove hardware icon in the system tray.

10) Unplug the player from the computer. It should update the firmware, format itself, and then reboot.

The above instructions only work with the v1 model.

Jan 18, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

SANSA e250r ??

my sandisk 250will not change songs it is stuck o #1 icannot move it up or down

May 03, 2008 | SanDisk Sansa e250 MP3 Player

3 Answers

Sansa e250R rapsody mp3 player

Get software from Sandisk's website

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Apr 16, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa Player - Unrecognized USB Device

alrigth it seems like you have formatted the recovery partition
if your sansa are working .. well if it´s starts then you should try
to go into recovery mode by having hold (on) and push rec button while starts the mp4 if it comes into recovery mode there then you can relese the rec button and connect the mp4 to the computer there you should see a device (15-16 mb ) in there it should be a file named : pp5022.mi4 you may try reset your sansa ( change the pp5022.mi4 file) you can download from

if you can´t come into reovery mode you got to do following
take it step by step and carefully read all twice before you starts:
you need to download ubuntu live cd learn more about that on it´s is a open source os it´s free and anyone can change stuffs ect...
then burn ubuntu 7.10 to a cd or dvd
in the iso file i think after burning close the cd
and boot from the live cd with ubuntu so then when using ubuntu (you dont need to install it ) you do this :

There's four files you need to get, plus one you need to create. Copy and paste the following lines:
mkdir ~/e200t
cd ~/e200t
touch sansa.fmt

After everything finishes downloading, check the md5sum for each file:
md5sum *
That should return:

af26eb02fc3454f5264bb028107a2700 BL_SD_boardSupportSD.rom
d9f946067844e2a24fcbb6cfedb75057 PP5022.mi4
795cc4e75d38284a1460b840fc14967a e200tool
cecb257eeb64ceaae9cb20d9956a0bfc i2c-e260.bin
d41d8cd98f00b204e9800998ecf8427e sansa.fmt

If any of those lines don't match, redownload the file and check the md5sum again.

Then, make the e200tool file executable, switch to root (if you aren't already; enter password if needed), put your Sansa into Manufacturing mode, and program the i2c:
Keep in mind - there seems to be a 15 second timeout for Manu mode, so if you get a -71 error, try again.
chmod +x e200tool
sudo su
(Put sansa in Manu mode)
./e200tool init
./e200tool i2cprogram i2c-e260.bin
Also, you can use that i2c file even if you don't have an e260 - they're all the same.

I don't have a working Linux computer at the moment, but I believe at this point you need to turn your Sansa off. Hold power for 15 seconds, then go back to Manu mode.
Next, recover the bootloader to get to recovery mode:
./e200tool recover BL_SD_boardSupportSD.rom
When the display turns on, hold the REC button. If you don't get into recovery mode, try again.
Once in Recovery mode, place
i2c-e260.bin, BL_SD_boardSupportSD.rom, PP5022.mi4, and sansa.fmt
on the recovery mode drive.

Disconnect the sansa, turn off hold, and it should (hopefully) work. (chris did help me with this )
if you got any problems send a mail to and write sansa e200 in top off message and try to say the problem if you got one let me know if you fix it it always fun :D
hopes this helps

Jan 12, 2008 | SanDisk Sansa e260 MP3 Player

3 Answers

My Sandisk Sansa e250r keeps freezing up....

I called sansa and got this info on how to format the sansa and restore it back to default
This helped me to detect the device and be able to put songs on it.

Turn off device
put hold key on
press and hold mic key while pluggin in the device to pc
open sansa icon in my computer
Up on top of my computer window click tools then folder options and click view tab then uncheck hide extension for known file types.
Now click file new and choose text document then change the name from New Text Document.txt to sansa.fmt and click enter. It will ask you if you want to change the extention and you need to click yes.
Now unplug your sansa from the pc and this will format your whole mp3 player.
You will lose all your date but your sansa will be detected and working.
Once it is done then turn off your device and plug it in while its off.
It should show up in my documents now. The first drive is your hd on the device and the second one is for the extra micro disk.

Oh and another tip is to click show hidden files so that you can see the music folder.
This way you can just drag and drop without having to use windows media player or Rhapsody.

Jan 09, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

4 GB micro sd and the Sandisk Sansa e250R...

If the 4gb micro SD is a high capacity SD (it will say micro SDHC on it) your player may not be able to read SDHC cards, my sansa can't because it's the 'older version' it will read 2gb and below micro SD cards though (it sucked when I found out because I had just bought a 6gb micro SDHC)

Nov 22, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

I deleted something from the folder SYSTEM

The original firmware is here;


It will download a ZIP folder that you will need to uncompress. Double click on it and you should see a file named pp5022.mi4.

Connect your device to the PC in MSC mode. Go to My Computer and you will see the device listed (c200 / c240 / c250) and drag & drop the pp5022.mi4 file onto this icon.

Disconnect the device and it should re-start and install the firmware back onto your device.

Best of Luck.

Nov 18, 2007 | SanDisk Sansa c200 MP3 Player

2 Answers

Used memory i never used

With most MP3 players, some of the memory is used for system files and software. Just delete all the things you done use (i.e. pictures, playlists, Rhapsody Channels) and whatever space you have free is what you have to work with.

If you want more memory, I highly suggest a microSD card

Aug 12, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

SanDisk Sansa e250 MP3 Player

Hello. Seems like your player is encountering either a file or system error, causing it to freeze. One solution would be to see if your player would be detected by your PC, then attempt to format it. Another solution would be to re-apply the firmware. Here are the steps: Switch your Sansa E250 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the E250 LCD screen displays "Welcome to Recovery Mode" 5. Connect your E250 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa E250 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the E250 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa E250 (for better results, please save this file on your "Desktop": Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred. Step 3: When the process is complete, unplug your E250 from your computer, and please make sure you disable the "Hold" switch Step 4: Power up your E250 and 90-99% of the time, it would boot up successfully.

Apr 20, 2007 | SanDisk Sansa e250 MP3 Player

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