I see your scanner question is posted under the refrigerator category here @ FixYa
.com. I am not a printer mechanic nor a refrigerator mechanic for that matter.
This device is manufactured by Canon and marketed evidently by Dell Canada. The retail price I was was nearly $7,000.00. Was there a salesman involved in this transaction or did you purchase it direct? If a salesman was involved, I would suggest you get in touch, via the tele,
with him or her concerning this problem ...
I have looked at the specs here: http://accessories.dell.com/sna/productdetail.aspx?c=us&l=en&s=biz&cs=555&sku=a2869153#Overview
and I note the max scan rate for B&W is 112 and the max scan for color is the same. This is quite a machine ... and I agree with you it sould perform as advertised. I see that it is suppose to run under Windows 2000, XP
- Is this the case with your installation? If not, this could be a problem. I also see there a driver package you can use on the referenced page. If you dont have the one on this page, I suggest you download and try the driver.
If nothing I have suggested so far works, please try this. Find the device in your printer folder and delete it. Power down your computer and disconnect the device data cord from your computer. Reload the drivers for the 9050C and follow the in screen instructions. Plug the printer data cord in when you are so instructed. Continue to follow the instructions until complete. Check all controls and settings. You may be on some super detail setting that is not self evident from the material I have reviewed. Test the device using the "test scan/print" feature from within the printer folder. Right Click on the device and select Properties to find the setup and operating parameters.
Still no joy? You have done all a consumer is expected to do. Call Dell and have them get this problem resolved for you. I believe they offer free chat support for devices under warranty. Find the chat feature at the Dell support web site.
I am sorry you are having this trouble and I trust it will be resolved shortly.
Thank you for your interest in FixYa