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Posted on Dec 06, 2009
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My compaq presario f500 won't start on battery and is turned off when the main supply is cut suddenly. the battery icon says 97% available (plugged in, not charging). ?????? please help.. the laptop isn't new, been in use for about 2 years or more, battery used to keep the laptop on for about half an hour. THANKS

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Anonymous

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  • Contributor 26 Answers
  • Posted on Jan 09, 2010
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I can tell you, screen issues and wireless issues are one of the problems that goes with a laptop that is GOING TO FAIL. In your case, the F700 is the more expensive F500 which was confirmed by HP to be a failure/defective. But you have the f500 - I actually had this problem, and what I did was I cleaned off the battery contacts with rubbing alcohol on a q-tip and it worked again, but for you, this might be a sign of hte laptop failing.

First the problem manifests as a loss of the wireless connection. Soon, intermittent failures and random reboots and a HOT laptop will turn into a black screen and an inoperable laptop > ie a door stop.

Go to hplies.com and you will see almost 2,000 users with the same issue. The problem lies with the nVIDIA GFX chip on the motherboard. THE ISSUE IS UNREPAIRABLE. Any repairs will force the laptop to fail again.

This issue has actually landed me in small claims court where I am suing for hte full cost of this laptop because not only is hte laptop defective, nVIDIA admitted it, and HP covered it up.

Join us at hplies.com and we will give you the know how to get this issue fixed/your $ back. We even have links to all of the information!

Send me a PM if you want more assistance.

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  • Master 1,015 Answers
  • Posted on Dec 06, 2009
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If the computer is working on a/c power only then it sounds the the laptop battery might have shorted out and will need to be replaced. You can try pulling the battery and cleaning the contacts with rubbing alcohol and a cotton swab. Then re-install it and see if it holds a charge. If not I would start pricing new battery replacement costs. You check on the internet and see if you can find an aftermarket replacement for cheaper then what HP will charge. You should also verify that the power output from the power supply is correct and matches the rating on the supply using a multi-meter. It is possible that it is supplying enough power to run the laptop but not enough to charge the battery.

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remove the battery then try to plug the charger directly on your laptop without a battery.. to test if the battery is working properly. if not.. maybe your main board have a problem. just like athe compaq presario of my friend. also mainboard problem.
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Try disconnecting the main power supply connector to the motherboard, carefully, and then plug it back in. Then try and turn the computer on again.

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

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POWER UP AND IMMEDIATELY POWERS DOWN PC WORLD SUGGEST THIS IS A BLOWN MOTHERBOARD HOW MUCH IS A FIT MYSELF NEW MOTHERBOARD

This could be a power supply fault,check the volts on the red,yellow and earth lead(black)THE RED LEAD =5VOLTS
YELLOW LEAD=12VOLTS.WHITE=-5VOLTS
BLUE=-12VOLTS,PURPLE,=+3.3VOLTS
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and NATurally..happens aFTER the warranty expires, that sounds about right.
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