Question about Creative Labs ZEN Vision:M Digital Media Player

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Upload firmware My creative zen micro is in recovery mode. I press reload firmware and it says to upgrade it. how do i do this?

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Re: upload firmware

Download the firmware from creative to your pc and plug in your

or you can use the recovery tool at the same place.

Posted on Jan 18, 2008

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2 Answers


reload firmware is your best choice

Jun 21, 2009 | Creative Labs Zen Micro MP3 Player

2 Answers

Credit card size zen

Hi Lil

Sounds like you have tried all the obvious. The unit may have a terminal hardware problem or an unrecoverable firmware problem. I suggest that you return the unit to a dealer and see if there support guys can produce a cure for you. I am looking for any other things that you may try. Will post any for you soon


Feb 17, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen

First off, download the Firmware upgrade from Creative (

Don't run it just yet!

Now, go into the Zen Micro's Recovery Mode:

1. Take out the battery
2. Press and hold the ON/LOCK button in the ON position (far left) and put the battery back in the player.
3. The player will then switch on - wait until "Recovery Mode" appears on the screen then let go of the ON/LOCK button.

The Recovery Mode options include an option to "Reload Firmware".

Now connect your Zen Micro to your PC and run the Firmware upgrade. Your player should be recognized by the Firmware uploader. If it isn't, then then your player has other damage.

Jan 16, 2009 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Creative zen micro stuck in recovery mode

To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Dec 28, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Recovery Mode

I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

May 08, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen mp3 help please

You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Firmware Problem + Can't upload new Firmware

go here

Feb 20, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen creative micro mp3 player

If it won't exit recovery mode and you know the hard drive is good, then you've got to reload the firmware. Do you know the hard drive is okay?

Be careful, though -- you can NOT reload the firmware on an XP machine that has WMP11 installed. It HAS to be WMP10. If you search on Zen firmware, you'll find dozens of articles on the subject.

Feb 13, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative Zen Micro

Sounds like the hard drive is bad, was the unit dropped?

Dec 01, 2007 | Creative Labs Zen Micro MP3 Player

1 Answer

Zen micro photo wont load up

Try recovery tools at creative:

Nov 29, 2007 | Creative Labs Zen Micro MP3 Player

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