Question about Hotpoint HSS25GFP Side by Side Refrigerator
I replaced the double water valve and the results were the same. No water to the dispenser. The water line from the valve, under the fridge, to the bottom of the freezer door is not kinked or obstructed. If the line is frozen inside the door, how can I defrost it? Don't see a way to get access to inside the walls of the door. How do I determine if it is frozen?
Is it possible there is any electronics inside the door?
The "demand" switch seems to be working fine. When pressed, I hear what I think is a pump trying to push water. The switch also works fine when I select crushed or cubed ice. HELP! (please)
The fix to the "GE/Hotpoint Secret" frozen water dispenser problem is the Dispenser Water Tube Heater Kit, P/N WR49X10173 that can be purchased at Sears. Just a few bucks. My Hotpoint (model HSM25GFRA5A) had the same issue and GE would not tell me anything but required a technician to come out. The technician had no clue but after making some calls found the heater at Sears and ordered it delivered to me. He had to setup a return appointment but I canceled it after getting the parts and fixing it myself. The instructions are in the kit. Since most all GE/Hotpoint refrigerators (same model group of course) use the same parts/assemblies this will work for lots of folks. See pic below. If the area behind the cover looks like this it may be the part. Feel free to email me for help on this (firstname.lastname@example.org). Piece of cake.
Posted on Jun 24, 2008
I have a Hotpoint side by side with the water dispenser/ice maker. I too had the same issue as the others, I had ice but no water. I made sure that the water was working to the door and that there were no kinks in the line. Then I had thawed the line in the door with a hair dryer and by keeping the ice/water dispenser light on and the combination of the two got the water working within 15 minutes! Thanks all for your advice. A no cost solution.
Posted on Mar 05, 2008
Thanks for everyone's suggestions. I used a blow dryer on the inside of the freezer door and the area behind the 2nd drawer from the bottom. I also cleaned the dust from the vent on the back (I need to do this on a regular basis anyway). I now have water.
As a note, I did turn the refrigerator one point colder several months ago. I wonder if the extra cold caused the frezze up of the reservoir.
Posted on Feb 09, 2008
Michael, on the HSS model there is a water reservoir behind the 2nd drawer from the bottom on the refrigerator side. It may have frozen up. Remove the drawer and take a hair dryer and go over it lightly for a while. Then try the dispenser again to see if it starts spitting water. Catriver.
Posted on Jan 18, 2008
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Posted on Jan 02, 2017
The spring coming off the rod will also cause this problem, also the bypass flap may be stuck open, always check the simple things first, hope this helps.
Posted on Apr 16, 2009
You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid
Posted on Aug 17, 2009
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