Question about Hotpoint HSS25GFP Side by Side Refrigerator

4 Answers

Water not getting to dispenser, but does get to ice maker.

I replaced the double water valve and the results were the same. No water to the dispenser. The water line from the valve, under the fridge, to the bottom of the freezer door is not kinked or obstructed. If the line is frozen inside the door, how can I defrost it? Don't see a way to get access to inside the walls of the door. How do I determine if it is frozen?
Is it possible there is any electronics inside the door?
The "demand" switch seems to be working fine. When pressed, I hear what I think is a pump trying to push water. The switch also works fine when I select crushed or cubed ice. HELP! (please)

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  • Anonymous Jan 25, 2008

    I have had the same problem with my GE at home and at my work place they are both side by side with water dispeners. They both seem to freeze up at the coil in the back. We have defrosted them at one time or another then they seem to freeze up overnight, Is there a fix to this?

  • Mikhael Feb 12, 2008

    Thanks guys. Your input was on the money. It does pay to ask those in the know.

  • Anonymous Mar 05, 2008

    Warming the water line worked.

  • Mikhael Mar 05, 2008

    Another guest had the same problem as me. Ice despensing was O.K. but no water dispensing. The solution for me was to simply turn on the light at the dispenser and leave it on for awhile. Eventually, the heat from the light defrosted the water line inside the door, behind the dispenser. The line has refrozen a couple of times, so I just turn on the light when it does.

  • btuero Mar 08, 2008

    well, thge ice maker and dispenser work fine but no water is dispensed. We have left the light on as the other suggestions say to see if it defrosts the line(althouhg we are not sure if that is the problem)



    what else can we try other than forking out cash for a service call....



    thanks !

  • Anonymous Mar 21, 2008

    Same problem. Water not getting to the spout. Ice ok. Tried the fix with the light on. Didn't work.

  • Anonymous Mar 22, 2008

    Yes I do have the same problem and I will try the suggestion and get back to you to see if it works for me. Thanks:)!

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4 Answers

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Hi All,
The fix to the "GE/Hotpoint Secret" frozen water dispenser problem is the Dispenser Water Tube Heater Kit, P/N WR49X10173 that can be purchased at Sears. Just a few bucks. My Hotpoint (model HSM25GFRA5A) had the same issue and GE would not tell me anything but required a technician to come out. The technician had no clue but after making some calls found the heater at Sears and ordered it delivered to me. He had to setup a return appointment but I canceled it after getting the parts and fixing it myself. The instructions are in the kit. Since most all GE/Hotpoint refrigerators (same model group of course) use the same parts/assemblies this will work for lots of folks. See pic below. If the area behind the cover looks like this it may be the part. Feel free to email me for help on this (rkjobe@military.com). Piece of cake.
Water not getting to dispenser, but does get to ic - c6a99d1.jpg

Posted on Jun 24, 2008

  • Alan Blume Nov 12, 2011

    I had GE install this 2 years ago. The water line isn't operating. How do i turn on the heater or at least make sure it's operating?

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I have a Hotpoint side by side with the water dispenser/ice maker. I too had the same issue as the others, I had ice but no water. I made sure that the water was working to the door and that there were no kinks in the line. Then I had thawed the line in the door with a hair dryer and by keeping the ice/water dispenser light on and the combination of the two got the water working within 15 minutes! Thanks all for your advice. A no cost solution.

Posted on Mar 05, 2008

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Thanks for everyone's suggestions. I used a blow dryer on the inside of the freezer door and the area behind the 2nd drawer from the bottom. I also cleaned the dust from the vent on the back (I need to do this on a regular basis anyway). I now have water.

As a note, I did turn the refrigerator one point colder several months ago. I wonder if the extra cold caused the frezze up of the reservoir.

Posted on Feb 09, 2008

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  • Master
  • 878 Answers

Michael, on the HSS model there is a water reservoir behind the 2nd drawer from the bottom on the refrigerator side. It may have frozen up. Remove the drawer and take a hair dryer and go over it lightly for a while. Then try the dispenser again to see if it starts spitting water. Catriver.

Posted on Jan 18, 2008

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Posted on Jan 02, 2017

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SOURCE: ice dispensor only dispensing crushed ice - not cubed

The spring coming off the rod will also cause this problem, also the bypass flap may be stuck open, always check the simple things first, hope this helps.

Posted on Apr 16, 2009

woodchuck789
  • 4070 Answers

SOURCE: Dispenses crushed ice and will not dispense ice cubes

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

Posted on Aug 17, 2009

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1 Answer

Ice machine not working


Ice dispenser doesn't work
  1. Dispenser control board
If the ice dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
  1. Water inlet valve & low water pressure from house supply
If the ice dispenser on your refrigerator is not working properly, one of the first things to consider as an issue is the water pressure to your appliance. The ice dispenser cannot properly function with a psi less than 20. If psi is appropriate, proceed to replace the water inlet valve to correct the issue. You may also be dealing with low household water pressure. This low flow can be examined by using a water pressure test gauge. Once the household water pressure is resolved, you can double check your refrigerator connection to ensure it is now flowing properly and that the ice dispenser is functioning.
  1. Water tube in door is frozen
If the ice dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
  1. Dispenser switch
If the refrigerator ice dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Door switch
If the refrigerator ice dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the ice dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement.
Ice maker not functioning or producing ice cubes
  1. Check connections
Check all hose connections to ensure that water is being transmitted through your appliance and there is no frost build up.
  1. Feeler arm
Double check to make sure your feeler arm is not stuck or that ice cubes are not blocking the feeler arm's motion to produce more ice.
  1. Ice maker heater
The heater may be stuck on. The heater comes on for 1-2 minutes to break cubes free from mold. If the heater stays on too long ,the ice maker will get hot and stop making ice. Carefully feel around the ice maker mold; if it is hot to the touch, the heater is on. This indicates that the ice maker is jammed, and it is better to replace ice maker than to try and repair it.
  1. Water inlet valve
The water valve supplying the ice maker is a key component of the ice-making system. When the ice maker calls for ice, its switch closes an electrical circuit and energizes the solenoid-operated water valve. This allows water to flow through the valve and into the ice cube tray. The water is frozen into cubes, and the cubes are dumped into the ice bin. When this part is not operating correctly, a repair/replacement part may be needed. Refrigerator Repair Help Troubleshooting and Parts

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The fan at back does not come on. The fridge make a clicking noise, The fan tries to run... Also it does not pump water anymore. It does make ice


Ice dispenser doesn't work
  1. Dispenser control board
If the ice dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
  1. Water inlet valve & low water pressure from house supply
If the ice dispenser on your refrigerator is not working properly, one of the first things to consider as an issue is the water pressure to your appliance. The ice dispenser cannot properly function with a psi less than 20. If psi is appropriate, proceed to replace the water inlet valve to correct the issue. You may also be dealing with low household water pressure. This low flow can be examined by using a water pressure test gauge. Once the household water pressure is resolved, you can double check your refrigerator connection to ensure it is now flowing properly and that the ice dispenser is functioning.
  1. Water tube in door is frozen
If the ice dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
  1. Dispenser switch
If the refrigerator ice dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Door switch
If the refrigerator ice dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the ice dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement.
Ice maker not functioning or producing ice cubes
  1. Check connections
Check all hose connections to ensure that water is being transmitted through your appliance and there is no frost build up.
  1. Feeler arm
Double check to make sure your feeler arm is not stuck or that ice cubes are not blocking the feeler arm's motion to produce more ice.
  1. Ice maker heater
The heater may be stuck on. The heater comes on for 1-2 minutes to break cubes free from mold. If the heater stays on too long ,the ice maker will get hot and stop making ice. Carefully feel around the ice maker mold; if it is hot to the touch, the heater is on. This indicates that the ice maker is jammed, and it is better to replace ice maker than to try and repair it.
  1. Water inlet valve
The water valve supplying the ice maker is a key component of the ice-making system. When the ice maker calls for ice, its switch closes an electrical circuit and energizes the solenoid-operated water valve. This allows water to flow through the valve and into the ice cube tray. The water is frozen into cubes, and the cubes are dumped into the ice bin. When this part is not operating correctly, a repair/replacement part may be needed. Refrigerator Repair Help Troubleshooting and Parts

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By not knowing what model or how old of fridge you have, I'll give info on the most common 5 to 10 year old whirlpool. They were all basically the same.
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