Question about Acer Aspire 3610 Notebook

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Crystal eye cam

The crystal eye webcam will not open and says a problem caused the program to stop working correctly. Computer could not find any solutions

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Re: crystal eye cam

This also happened to me and it said the exact same thing. but after going without my camera i just kept clicking on the icon trying to open it and that phrase came up, then 4-6 weeks after it started it started to work fine again. if you report the problem to windows problems and solutions they might find a solution, it takes time i think it was some kind of update or windows toook long to find a solution

Posted on Jan 18, 2008

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Crystal eye webcam stopped working

click startt right click on computer select properties device manager scroll to image devices if you se a yellow question or exclamation or a red X the driver will need to be updated right click to update driver

hope this helps

Aug 06, 2012 | PC Laptops

4 Answers

How do i turn on the webcam on my laptop?

Hello jenna_foster,

If you don't have a crystal eye webcam shortcut on your desktop then do the following:

•Click Start (lower left-hand of screen)
•Select Run
•Copy and paste this in the Run window (include quotation marks):
"C:\Program Files\ACER Crystal Eye webcam\Acer Crystal Eye webcam.exe"
•Click ok

The Crystal Eye webcam will become activated

Have a great day,

Feb 10, 2010 | Acer Aspire AS5520-5537 Notebook

1 Answer

Crystal eye webcam

did you downgrade from vista
the cam will need to be setup with yahoo and msn
if your having problems installing the cam then try
some vista programs will not work with xp and the same with some xp programs will not work with vista
so let me know if cam is downloaded and you just need setup on msn and yahoo

Dec 06, 2008 | Acer Aspire 5520-5908 Notebook

1 Answer

Crystal eye webcam

Open control panel look in scanners and cameras if the camera is listed in there click on it - if it opens a preview picture and works then either you have the wrong software - it is corrupted or there is a conflict.

Mar 14, 2008 | Acer TravelMate 2300 Notebook

1 Answer

Crystal eye webcam

Is it windows Xp? If then pleasecheck the device manager go to control panel administrative tools and then choose computer management and click on device manager and see if its showing yelllow mark for your webcam or details unknown for hardware.

If you find these things then please reinstall the driver by drivers utility cd .

Please let me know if you still find problem


Feb 13, 2008 | Acer Aspire 5610-4648 Notebook

4 Answers

Acer Crystal Eye webcam

Import video is only when you have recorded a video using the webcam in a particular format and not on the fly which is what you are trying to do.

Record what you want using another application and the webcam then import the video into movie maker to edit.

Alternatively, I think you need to to go the options screen and select the default audio device. Go to control pannels and see if its there and then select the webcam as the default device for MS applications.

good luck


Jan 15, 2008 | Acer Aspire 5610-4648 Notebook

1 Answer

Crystal eye webcam

sounds to me like there are other issues with your windows operating system. run a full diagnostic with norton system works to correct the problem, if it doesnt fix it, then i suggest you return the webcam and get something better :D

Jan 07, 2008 | Acer Aspire 5630 Notebook

4 Answers

Acer crystal eye webcam

I dont know how to use my webcam on my labtop. It's an Acer Crystal Eye...please help figure out how touse it.?

Dec 24, 2007 | Acer Aspire 3610 Notebook

7 Answers

Crystal eye webcam

the most common solution is to remove or disable the hardware from device manager ,restart the computer and and reinstall or enable the driver(auto or from software support disc-depending by brand)

Nov 30, 2007 | Acer Aspire 5610-4648 Notebook

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