Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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How to scan using a hp officejet 6500? The printer says "No Scan Options; Refer to Device documentation"

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Software (driver) can be found at driverupdate us.
Take a look... I hope this was helpful.
Cheers

Posted on Dec 21, 2014

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Hello,

Support overview for the HP Officejet 6500:
http://h10025.www1.hp.com/ewfrf/wc/product?product=3795314&lc=en&cc=us&dlc=en&lang=en&cc=us

See the user guide from page 48 (=44) for how to scan:
http://h10032.www1.hp.com/ctg/Manual/c01669504.pdf

To use the scan features, your device and computer must be connected and turned on.
The printer software must also be installed and running on your computer prior to
scanning. To verify that the printer software is running on a computer running Windows,
look for the device icon in the system tray at the lower-right side of the screen, near the
clock. To verify this on a computer using Mac OS X, open the HP Device Manager, and
click Scan Picture. If a scanner is available, it will launch the HP ScanPro application. If
it is not available, a message appears to let you know that a scanner was not found.

Select Software & Driver Downloads in the support overview and next enter your operating system to get to the required software.

Posted on Dec 05, 2009

  • Robert Hung
    Robert Hung Feb 04, 2011

    Ok. I had this problem about connection lost to printer or OCR software not installed.



    I have being several days figuring out what was wrong.



    What I did on Windows 7 is to:



    1. Run services.msc

    2. Make sure Windows Image Acquisition (WIA) is running.

    3. If not, and try to start service, it showed me and error 1068.

    4. WIA is dependent on other services, so you need to make sure this two are running

    a) Remote Procedure Call and

    b) Shell Hardware Protections

    5. Then try to run WIA services

    6. You should have your scanner working wireless by now.



    Make sure to activate scanner for testing scanning from the HP Software Scan Menu.



    Let me know how it goes for you people.



    I was with customer service on phone for about 2 hours and even with remote access they were not able to solve this.

    So, let's hope this helps other on troubleshooting the SCAN problem with the HP 6500a Printer


    SUPPORT BRAIN RESEARCH. PASS IT AROUND:http://www.youtube.com/watch?v=G7PM6hlrg...

    Thanks,
    Robert

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This is a bug in the HP software that affects so many people. HP didn't come with any fix and are only giving standard useless advices.
Bottom line, if you want to scan using an HP device, each time, uninstall and install the software. This is the only thing that works. What a comedy!

Posted on May 19, 2010

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This outrageous. I buy a new HP Officejet 6500. It wiull not scan and I am asked to pay 20.00 to find out why.
Reggie Spencer

Posted on Nov 10, 2010

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There is a lot of information at HP support:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00503569&cc=us&lc=en&dlc=en&product=3795314

I hope something works for your problem.

Posted on Dec 05, 2009

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Posted on Sep 15, 2018

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Posted on Sep 10, 2018

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Contact HP Printer Support team call - 877-690-9305

How to scan using a hp officejet 6500? - hp printer support -2-31hygl30hjwh2qatbhqfcd3j-5-0.jpg
Support For Hp Printer Call Toll Free 877 690 9305

Posted on Mar 02, 2018

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Give a call to HP Support for the issue (877-690-9305) Support For Hp Printer Call Toll Free 877 690 9305

Posted on Feb 02, 2018

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You can try this free online ocr to convert image to text.

Posted on Sep 18, 2015

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Hi all,
hp driver downloads, see the website for the solution of problem.
go to hp driver site.

Posted on May 23, 2013

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Posted on Jan 02, 2017

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1 Answer

Cannot scan on HP6500 says no scan options refer to device documentation, has only happened since i installed new internet security


Please power cycle the printer by following steps.

1- Unplug the power cord from back of printer when printer is turned on

2- Wait for 30 seconds.

3- Plug the power cord and turn on the printer.

Try to scan

Wish for all success..

Dec 23, 2010 | HP Officejet 6500 Wireless All-in-One...

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How do I scan a picture to e-mail? new officejet 6500


On the printer itself it says no scan option because there is no option attached from the solution center.

That means the mapping between the scanner and the software on the computer does not exist which results in :-

you will be able to scan from the solution center on the computer but not from the printer itself.

To solve this problem please follow the following document according to your window OS.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01798218&cc=us&lc=en&dlc=en&product=3418705


You must set up a list of potential scan destinations in order to start scans from the printer.
To do that please follow the
( Solution two: Set up the destination list )

In the Document link Provided.

I am sure if you follow this document it will work.

Once you Update the device with the list of scan options. you will be able to see the scan to e-mail option on the printer.

( Note :- remember to send through the scan to e-mail option directly. You must have Microsoft outlook or outlook express configured on the computer Else it will not work. )





May 05, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

I have officejet 6500 and it will not scan. Upon pressing scan button, it tells me "no scan options" and that I should refer to device documentation to troubleshoot. I do not know what that means...how...


I have a solution for this issue. However to provide the appropriate steps, please get back to us with the following information:

* How is the unit connected to the computer? (USB or Wireless)

* What is the operating system of the computer?

Please get back to me with the requested information

Apr 03, 2010 | HP Officejet 6500 Wireless All-in-One...

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You need to have it connected to a computer with the scan software running. The scan options are in the computer. It tells what type of document to scan, how to save it, JPG, PDF, etc. and where to send the scanned image.

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4 Answers

HP Officejet 6500 No scan Options


I am trying to scan, but when I press the scan button it states "No scan options. Refer to device doc to troubleshoot". However, I can't find my device doc. I am assuming there is an easy fix?

Sep 23, 2009 | HP Officejet 6500 Wireless All-in-One...

1 Answer

No scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Mar 02, 2009 | HP Officejet 4315 All-in-One Printer

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