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If you go to this link http://fmisupport.hcents.com/supportdocs/54024F.pdf it will take you straight to the owner's manual.
Now the gas log set is completely seperate from the fireplace. You would need to find out the model of the gas log set as any manufactuer of vented gas logs can go in this fireplace. Just for clarification the brand is actually Coleman but it was made by FMI. Now, the SPVBPD is a direct vent gas log set that was only designed to go into either the Amity, Oxford, or Victor hearth gas stoves. If you have the SPVBPD burner in a 36ECMII then you honestly need to remove that log set, as it was a burner only rated for direct vent fireplaces, and get a set of 18" LP vented logs. If you look at the link below you will see the owner's manual for the SDVBND. These logs need to be removed and you can go with any 18" vented log set. I suggest Peterson (http://www.rhpeterson.com/realfyre/vented-series/)
as they have the widest selection of logs and biggest array of dealers. Good luck.
We had this problem and struggled with it for over a year. We finally hired someone to come in and service the stove he cleaned everything and blew a piece of crud from the pilot line. NO Problem for 2 years since.
He told me the pilot light should look strong pointed like a pencil not curved up like a candle. He removed the pilot and disassembleed the line and used compressed air.
You must have some kind of flame sensor and it sounds as though it is not working correctly. If the pilot lights and then goes off, I would look there first. Good luck...Lee
Hold pilot button longer. if this doesn't work your Thermopile has gone bad and will not generate enough Millivolts to keep gas valve pilot open. A new thermopile will generate 750 millivolts. It cost less than $20 dollars but is difficult to replace. You should call a certified technician. They will charge you about $100.00
is the thermopile generating more then 600mv? If you dont know how to test that Id call a qualified service provider. You are dealing with a combustible appliance
If you have a pilot, you have a thermocouple. I would start with the thermocouple. The thermocouple is supposed to be heated by the piolet and to keep the pilot gas on. If it is faulty, the pilot will quit and the heater will not reignite until you light it again. Good luck...Lee
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