Question about HP OfficeJet 7310 All-In-One InkJet Printer

2 Answers

Scanner seems to jam when faxing, scanning or coppying

When I try to scan, copy or fax, the machine makes a load growl/whir and says to cycle the power to reset

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: scanner seems to jam when faxing, scanning or coppying - HP OfficeJet 7310 All-In-One InkJet Printer Printers & Copiers

Same problem. Out of waranty.

Posted on Apr 08, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,003 Answers
Re: scanner seems to jam when faxing, scanning or...


Posted on Jan 17, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

7 Answers

Cannot send faxes

check whether you have loaded the scanner software .

Sep 03, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

I have an HP laserjet m2727 mfp series 4 in 1 multipurpose that can only print and recieve fax. What would be the problem? Please help me.

The detail isnt clear.

But if your machine doesnt do copies, scan or send faxes it would seem that ther is a problem with the scanner unit on your machine, Lift the ADF unit (as if you wer to do a copy from the glass) keep the lid open so you can see the scan unit, do a copy and check if the scanner unit moves and check if the bulb is burning.

These machines are notorius for dodgy formatter boards.

But i would start with checking the scanner unit.

Feb 18, 2011 | HP Laserjet M2727nf Multifunction Printer

1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.

Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

1 Answer

Cant send nor receive faxes

dear sir,kindly follow the below instructions
  1. Ensure that all cables are securely connected. First, make sure that the printer cable connecting your computer to your printer is connected securely. Then, make sure that the power cord is inserted into a wall outlet. Try your print job again after you have ensured that all cables are properly connected.

  2. Clear a paper jam if your printer is not responding or you are receiving a "Paper Jam" error message on your printer. To clear a jam, first open the rear output door by pushing down on the two levers on each side of the door. Opening the rear door simply makes it easier to clear a jam. Open the top cover on the front of the printer by pressing the release button on the right side of the printer. Locate the paper jam and use two hands to gently remove the paper jam. Try your print, scan, fax or copy job again.

  3. Clear stored or saved faxes if you are having trouble sending or receiving faxes. Old faxes may be stuck in the fax queue, which may be causing the printer to not respond. To remove stored faxes, press the "Menu" button on the printer and select "Fax Functions." Then select "Clear Saved Faxes." Wait for the queue to clear and try your fax job again.

  4. Remove paper from the automatic document feeder (ADF) input tray if your scan job is coming out crooked. The ADF input tray can only hold up to 50 sheets at a time. If there are more than 50 sheets in the input tray, the output may appear skewed. Try your scan job again after removing the paper.

  5. Adjust your computer monitor's display settings if your scanned image is not an accurate representation of the original image. This can be done in the "Control Panel" in Windows. Set the settings to the highest possible resolution and try your scan job again.

  6. Perform a power cycle on your printer if the previous steps were unsuccessful. To do this, turn off your printer, then unplug it from the wall. Wait a few minutes and plug the printer back in. Try your print, scan, fax or copy job again.

take care..thank you

Oct 04, 2010 | HP LaserJet 2840 Printer

1 Answer

Black pages received when faxing to others

Your scanner array is bad. This is a light "bar" that lights up to scan your originals before they are sent out. You can test for this by making a copy with your machine. The same scanning function is used to make a copy as it is when you scan to send a fax. If you make a copy and it comes out black then your scanner is bad. This is especially true as when you say that the problem goes away for a short time after turning the machine off. This allows the circuit to cool and the solder connections to shrink and make contact. As the board heats up the metal contacts expand and "open up", causing the scanner to fail.
Not a cheap fix unfortunately.
Good Luck and Thank You for using Fixya.

Mar 16, 2010 | HP LaserJet 3050 All-In-One Printer

1 Answer

Scanner failure when faxing of coppying

I need help also my black ink stop working also but think it is dry and that is why it won't wor. but still have same fax and copy problem exactly even the grinding noise


Feb 09, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Lexmark Printer

If the scanner is clicking than it is a scanner issue. Make sure there is not a lock button on the machine. They sometimes have these for when the printer is being moved. As for the faxing software it would seem that that part didn't not get installed so if you can update it.

Apr 01, 2008 | Lexmark X1270 All-In-One InkJet Printer

2 Answers

Will not scan

With the power off & the machine unplugged, remove the scan glass & move the scanner a few inches from "home" position. Plug in & turn on machine. Does the scanner return to home position? If not, you either have a bad scanner motor or scanner cable. I'll look for you to post the results of the scanner drive test.

Jun 19, 2007 | Canon PC-1080F Copier

Not finding what you are looking for?
HP OfficeJet 7310 All-In-One InkJet Printer Logo

227 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts


Level 3 Expert

93738 Answers


Level 3 Expert

7983 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides