Kenmore HE2 Plus Front Load Washer Logo
Posted on Dec 05, 2009

I have a kenmoore HE2 Plus front load washer that wont finish its cycle and starts blinking a F21 code

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  • Contributor 7 Answers
  • Posted on Jan 05, 2010
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Joined: Jan 05, 2010
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There is a strainer on the drain pump that is clogged. The manual does not mention this at all, it merely states the drain hose is kinked or clogged.

Under the front door there is a panel that is the width of the machine and is held in place by two screws, one on either side.

When you remove that you will see the pump and the the strainer attached to it. Unscrew the strainer (put a small pan under it to catch excess water) and remove to remove the junk accumulated.

-or- you'll need to replace the pump.

Also, attached to the panel is another manual that refers to the error codes you are seeing.

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He2 plus front load washer keeps showing f21 error code i cleared the drain pump filter and it still displays the error code f21 how do i check to see if the pump is not working

Hi


CCU/Touchpad/LED assembly error (f21)
This error occurs if the touchpad/DED assembly is not able to transmit/receive data to/from the central control unit (CCU)
1. Check the touchpad/LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad/LED is responding 2. Unplug washer or disconnect power for five minutes. This will reset the CCU, and may reactivate the communication if the damage isn't severing. 3. Check Wire Harness connectors to the touchpad/LED assembly and Central Control Unit (CCU).

Please get back to us if you have further query else please accept the suggestion.
Thank you for contacting fixya.com


7helpful
1answer

He2 plus front load washer keeps showing F21 error code. I cleared the drain pump filter. Still displaying F21 how do i check to see if i need a new pump

Hello,

If you found a blockage in the pump screen restricting the drainage and it now drains fine but F21 is still there,the error code can be cleared by pushing the PAUSE/CANCEL 2 times within 2 seconds.
If after clearing the error code if it returns on the next wash cycle the pump will need to be replaced.

I hope this has helped you resolve your washer troubles,
Gene
0helpful
1answer

The washer stops during the washing cycle and flashes F21 error. Can't open the door.

F21 Long drain
Possible cause: Clogged filter, clogged/failed pump
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If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

0helpful
1answer

It is blinking F21 and wont work I have cleaned the drain hose and water is going through the hose there are no clogs

Some times this happens if you are not using he2 detergent. This is sepical detergent for front loaders.
6helpful
2answers

HE2 Plus front load washer keeps showing F21 error code. I cleared the drain pump filter. How do I check the pump and where is it located?

Check for the drain hoses(both sides of the pump) and check for a blockage,then check the pump for blockage,there should be 4 impellers on this pump and they can get broken off by coins and debris. This solution will fix your problem.
0helpful
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1helpful
2answers

Door is locked code F21 wont run or cycle or empty water

First check your washer plug to see if the connections are tightly screwed. Next check your filter if you haven't for long.

Remove the 3 screws at the bottom of the front panel under the washer door. Your filter door will be light brown. If you find a hose there it is to drain out excess water (water that could not be drained by your pump) After you hv drained unscrew the cap and remove all the junk inside. Have a large plastic bag to catch junk and water. Refit carefully after cleaning out. If not solved, something shd be blocking your pump, check this out

How abt a nice rating for the free help? Thnks
0helpful
1answer

HE2 Plus blinks F-11

Look for the technical brochure. Mine was on the lower kick panel taped inside. I would not take off the back panel first. Maybe the top or the lower front if it is a front loader. It tells you how to do diagnostics and what the codes mean.
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