Question about SanDisk Sansa e260 MP3 Player

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Sansa keeps shutting off/ wont read memory disk

Okay, so I had about 700 songs on my Sansa, and i needed more memory. So I bought a 2 GB memory card. I put it in and plugged the sansa into my computer. It isn't reading the disk. I went to Windows Media Player where I usually sync music into my sansa, and when I tried to put music into my sansa, it shows that there is no more room. I don't know why it isn't reading my memory disk! I spent a lot of money on it too..

So then I just deleted all my music, thinking that the problem would be fixed. I tried putting music into my sansa again, but then the sansa keeps on shutting off, even when it is still plugged into the computer. Every single time I try to do this, it happens. What's wrong?

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  • Smjett03 Mar 25, 2008

    When I turn on my SanDisk Sansa e260 MP3 Player it says refresh database but doesn't refresh and the screen turns white then black and is frozen. I bought a memory card for it but it still doesn't work. Could it be the battery?

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  • 758 Answers

The issue you have described with your portable device in most cases can be resolved by formatting your device. Please follow these steps even if you have already attempted them once before.





Please note that this will remove all music from your device.





Formatting the device in Windows Media Player





1. Open Windows Media Player with your MP3 player connected to the computer





2. At the top of windows Media Player select the Sync tab at the top





3. The MP3 player should be recognized on the right hand side and say "Your Player Name"





4. Above the player name is a button that says "Format Storage Media" click this button to erase all the data from the player





5. Continue with the acknowledgement of erasing all data on disk.

Posted on Jan 18, 2008

  • Jean Sintulaire Apr 03, 2008

    I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
    http://www.sandisk.com/Retail/Default.as...

    The number for sandisk is 1-866-726-3475
    Please rate accordingly
    Thank you
    Computerrep

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