Question about HP Pavilion dv4000 Notebook

4 Answers

Document viewer msi

I keep getting the same error pop up every time I turn on my PC (doucment viewer error). What can I do to sole this problem

Posted by on

  • 8 more comments 
  • ash185 Apr 10, 2008

    Every time i tun on my laptop i get a message pop up saying" The feature you are trying to use is on a CD - ROM or other removeable disk that is not available" and then it says "Insert the 'DocumentViewer' disk and then click OK.

    I have tried to click OK anyway without no disk then it comes up The path '1' cannot be found. Verify that you have access to this loaction and try again, or try to find the installation package 'Document Viewer. msi' in a folder from which you can install the product. So how do i find this package to install it to solve the problem?

  • barfoot Jun 02, 2008

    document viewer error popping up

  • Anonymous Jun 08, 2008

    When I log on to my computer. I get this message Document viewer place CD 1 in drive.

  • kwstaslamia2 Jun 19, 2008

    every time i open the pc , a window show off and says , the path '1' cannt be found.i must find the installation package 'document viewer.msi

  • arusullah Aug 24, 2008

    insert the document viewer disc and press Ok

  • pcquilter Sep 01, 2008

    I have a Pavilion M7357c desktop computer. I was having trouble making dvd's so I bought a hp dvd writer. I had to install Nero that came with writer. After that when I am in Windows Movie Maker I get the document viewer.msi message and can't go any further. I talked to hp tech person last week and he didn't solve the problem.

  • Anonymous Sep 18, 2008

    my document viewermmsi.setup rum again when i login window and its never removed

  • Anonymous Jan 25, 2009

    Yes, I have a Desktop HP and everytime I sign on to AOL this pop-up comes up and wants to know where Document Viewer Files are. I cannot find them as do not know where to look. HELP

  • Anonymous May 19, 2009

    my document viewermmsi.setup rum again when i login window and its never removed

  • Anonymous May 23, 2009

    my computer not found document viewer



4 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

This problem is easy to solve. Just insert the installation CD that came with your HP printer into your computer when prompted to insert a CD. The file will be downloaded automatically.

Posted on May 18, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Found this on several sites--
If you have an HP All in one printer it may be part of that software package. Find the CD that came with your printer and reinstall from there or run HP Solution Center and choose "update".

Posted on Nov 15, 2010

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 11 Answers

Hi Friends,
Problem with HP Notebook Or Laptops? Follow the links.
For Software problems you can visit a link by just Click Here .
For Hardware problems with this Notebook you can Click Here

Posted on Jul 23, 2010

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,003 Answers

Reload all oem drivers from the restore disc that came with your computer.

but back up all documents and printer drivers as this process will restore your computer back as it was when you bought it

Posted on Jan 17, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

The EJ06 error keeps displaying on the register do i get it off?

Click start control panel administrative tools computer management then select event viewer this may vary depending on what operating system you have extend the events there you will see errors in red you will no what exactly what the error was and at what time it occured Right click on the error message select properties you will see all details about the error or click start type in event viewer press ENTER you might be able work your way through the problem

Mar 08, 2013 | Computers & Internet

1 Answer

Error no. 302?

Control Panel / Administrative Tools / Event Manager
Windows 10 in startup apps go to Administrative Tools / Event Manager
Right Click start menu click event Viewer
once there look to left and expand WIndows Logs Click on Applications and wait for them to load See my pictures i found an error then I clicked on it and it told me what app.
If you don't have event viewer turned on you won't get anything. Then just google turn on event viewer your OS = (winodws 10, Windows 8 etc. turn it on reboot once the error occurs it is recorded go to event viewer and see results.

Dec 30, 2017 | Toshiba Satellite M45-S331 Notebook

1 Answer

When opening hp photosmart premier 6.5 message comes up document viewer msi,the feature you are trying to open is on a network that is unavailable.

What that means is that when you try to run the program, HP Photosmart, that program, in order to do what you ask, must install a "Feature", or something "It" needs, now the place or location & File, it is looking for it, on a network location, maybe, somewhere, on the internet, well it cannot "Find" the place nor the File. That file is called Document Viewer.msi, this is an Installable program, so if you download and install it will NOT have to look for it. I include a download link for you. Down load and install by double clicking the .msi file.
Also look here HP explanation.

Mar 02, 2010 | HP Pavilion dv4000 Notebook

1 Answer

Hp Printer CD ROM Problem

Unfortunately, this is a frustrating and widely reported issue. Apparantly the HP software is not compatible with Office.
If you have reinstalled the document viewer.msi file from your cd repeated times and you keep getting popups indicating its failure, you will need to uninstall the document viewer.
Here are the instrucitons, courtesy of Jasdev Singh:
">> If you have installed any all-in-one printer driver software then put the disc in
else follow Step 2:

Step 1:
>> Put the printer disc in and goto Setup folder and search for Document viewer folder.
You will find two files under that. Double click on DocumentViewer.msi and install that. if you right click you will get repair also.

Step 2:
>> if you dont have any disc then goto Control panel and select Add/Remove Program.
>> Remove DocumentViewer entry. "

If you can't uninstall from Add/Remove programs or don't find an entry for the document viewer there, go to this link and download the Windows Installer Clean Up utility Download, Install, and Run this application...
>> I am sure you can select DocumentViewer now and hit Remove button.

This will clear DocumentViewer from you computer."

Please also refer to this KB article for additional information about clearing your temp files, etc.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!

Apr 16, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Toshiba Satellite P200

Couldn't find that specific error code anywhere. However to give more information try this. Try to burn a CD, when you get the error code go to:
Control Panel>Administrative Tools>Event Viewer then Services and Applications. See if you get an "error" on a particular application you should as the event viewer documents everything that goes on in the system. Let me know what application or file is causing the error..standying by.

Mar 12, 2009 | Toshiba Satellite P305D-S8828 Notebook PC

1 Answer

Document viewer.msi

You will need Microsoft Office CD to repair it.

Oct 30, 2008 | HP Pavilion dv4000 Notebook

3 Answers

HP C6180 won't scan to word or document viewer etc etc

the save as function is in the print/scan manager, not the'll need to point it to where you want it to save, and also what format

May 28, 2008 | HP Photosmart C6180 All-In-One InkJet...

3 Answers

Word application freezes while using 'find' in word 2007 getting error message 'word is trying to recover the doucument'

Microsoft has released a documented solution for issues like this.

Here is the site.

May 18, 2008 | Microsoft Office Professional 2007 Full...

Not finding what you are looking for?
HP Pavilion dv4000 Notebook Logo

Related Topics:

7,687 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18417 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

538 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides