Question about HP Photosmart C5180 All-In-One InkJet Printer

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Tray broken Yesterday, my son was leaning back in my office chair and the arm of the chair got caught up on the tray that holds the paper. When he got the chair off it, the tray would not slide in and out. We had to force it to slide back in. It was off track. Now something has either broken or it is completely off track. It will not print without crinkling the paper up, and it will not feed the paper through it. Can this be fixed? Can I fix it or will I need to have someone at an office store fix it or replace it? Lisa Holland 615-573-5917

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  • shersteve Jan 22, 2008

    Please help! I have the same exact problem! My pants leg got caught on the tray, it broke, and I fell, but my printer will not print any 8X10 photo, or any thick paper, and 9 times out of 10, it just crinkles up the ordinary paper! It won't grab any thick paper at all unless I push it with my finger, but still not every time! And, right in the middle of the photo paper, there are 2 cuts in it!! (the 8 1/2" side at the entrance.) Sometimes it tells me to place the paper in face down, but it already is!!

    Thank You! Sherry.

  • Anonymous Sep 01, 2008

    I've got the same problem - how do you replace the tray, so that it is on track

  • Judy Fihn Sep 01, 2008

    i've got the same problem - how do you replace the bottom tray

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Hi lisa,

Try to re-install the printer drivers this should reset your printer back If that dont work you may have to buy a new one.

Posted on Jan 17, 2008

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