Question about HP Photosmart C5180 All-In-One InkJet Printer

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Tray broken Yesterday, my son was leaning back in my office chair and the arm of the chair got caught up on the tray that holds the paper. When he got the chair off it, the tray would not slide in and out. We had to force it to slide back in. It was off track. Now something has either broken or it is completely off track. It will not print without crinkling the paper up, and it will not feed the paper through it. Can this be fixed? Can I fix it or will I need to have someone at an office store fix it or replace it? Lisa Holland 615-573-5917

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Re: tray broken

Hi lisa,

Try to re-install the printer drivers this should reset your printer back If that dont work you may have to buy a new one.

Posted on Jan 17, 2008

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6A81 Printer error has occurred

This error indicates that something is blocking the carriage from moving (the carriage is the part of the printer that holds the ink cartridges)

This can be from a piece of paper being caught in the carriage path, or a mechanical issue like a broken gear

First, sharply unplug the printer while it is powered on, then double check these instructions for removing all paper jams (click below):


Especially look inside the printer where the carriage moves back and forth to make sure nothing is jammed in there and is blocking the path:


Remove all paper from the paper feed and blow it out with compressed air a few times > With a flashlight look in the paper feed

Make sure there is no foreign object like a paper clip in there

While the printer is still off, press and hold the power button for 3 minutes > Load 1 sheet of paper into the paper tray

Finally, while holding down the stop/cancel button, plug the printer back in, and power on the printer if it doesn't do so automatically. Now see if the error is gone.

If not, please reply back and let me know, we'll take other steps to resolve the issue.

Aug 30, 2014 | Printers & Copiers

1 Answer

No paper in tray light on all time

There is a plastic arm that rests on your paper. As the paper supply decreases, this arm drops lower and lower. When you are out of paper, the other end of the arm trips a photo sensor that tells the printer "you are out of paper." The sensor is either jammed or broken. Pull the tray out and examine the printer for the paper sensor.

Nov 19, 2013 | Dell 1320c Laser Printer

1 Answer

Getting the msg "service call 22 man tray lift"...

This service indicator is referring to the main lift motor that is located on the rear of the machine, which comes in contact with the back of the tray and then engages to lift the paper up to the tray. I would suggest removing the paper tray and inspect the back of it, ensure that no parts appear broken and attempt to manually crank the arm that causes the paper to lift. If all is functioning on the tray side, then look towards the back of the machine through the front, make sure there is no lodged paper or debris. If no physical obstructions are present, and nothing appears to be broken and the paper tray aligns up properly, then you most likely have a failing lift motor.

Let me know.


Nov 08, 2010 | Minolta magicolor 2200 DeskLaser Printer

1 Answer

Grinding noise, no paper feeding from tray

This will work.

If you remove the paper tray you'll notice a black arm hanging down in the middle of the printer...this should be up inside (the cause is too much paper being put in the tray then when the user tries to remove the tray it hooks this and causes it to be in the way of the paper when it rises).

Disconnect the power and remove the toner/drum. Turn the printer upside down and remove the rollers from the purple plastic arm (shove the arm ahead to make this easier). Once you have this disconnected and removed you'll be able to see where the black plastic arm should go. You can push it back up in the printer without too much fuss. Replace the rollers where they go and put everything back together. Voila!

This has happened twice in the past year and both times this has fixed the issue right away. Good luck! :)

Jun 05, 2009 | Brother HL 5250DN Laser Printer

2 Answers

Says add paper to large tray even though it is full

Depending on which large capacity feeder you have.
If you have the one that is on the bottom of the machine, make sure there is a gap between the paper in the front and rear of the paper tray, There is a black plastic guide in the middle of the tray that may be being caught by the paper.
If you have the large capacity feeder on the right side of the machine then most likely the black actuator that tells the machine the tray is full has broken or the sensor is bad,

Feb 12, 2009 | Toshiba E-STUDIO 650 Copier

1 Answer

HP Laserjet 4100 series , paper jam output tray.( on top of the printer ). The roller under the topcover is turning the wrong way. The paper can't get out of the printer, and jams between the upper roller...

Hi F_bulsara,
First thing to try is to flip the paper over in the input tray. There are 2 sides to paper. One side may curl a bit too much due to heat of the fuser and get caught near the output rollers.

Unless the Output Assembly was assembled wrong, it is impossible for the rollers to turn the wrong way. The gear in the fuser drives the output assembly. The top rollers are rolling out.
If the rollers are not rolling, then one of the gears must be broken or missing. The output rolllers might need cleaning.

Next check the fuser unit. Disconnect power to printer and turn printer round. Remove the back output tray and the two small covers (left and right). Undo the 2 screws that hold the fuser in place. Pull the fuser out. Check the gears on side of the fuser. A broken gear in the fuser could cause this problem.


Nov 18, 2008 | HP LaserJet 4100 Printer

1 Answer

Changing Paper Size

If the blue guide in the back of the tray (called the length plate adjuster) is broken or dislodged, the machine may not recognize what size paper is installed. When the guide is moved, three arms on the right side of the paper tray change configuration. Those arms push against sensors in the machine to tell the printer what size paper is in the tray. You can temporarily resolve this by taping the guide in the A4 position, however you should consider replacing the tray or replacing the guide soon to avoid tape getting into the printer.

Hope this helps!

Mar 20, 2008 | HP LaserJet 4050 Printer

1 Answer

HP 9800 DeskJet

These printers usually determine whether paper is loaded by using a simple sensor with a small plastic arm. The paper lifts the arm (or pushes it down, depending on the design) when it is put into the printer. Take the paper out and look for that plastic arm - if it's broken, or the spring that holds it in place has come loose, that's the culprit. If that's not the problem, then it's probably going to be something you can't fix yourself. In that case, replacement is usually cheaper than repair for most inkjet based printers.

Aug 27, 2007 | HP DeskJet 9800 InkJet Printer

2 Answers

Printer won't eject paper correctly

I would try to clean the rollers with a damp rag. I would also recommend a good 'dusting' with some canned air. Pulling the paper out is never a good idea... you can always hit cancel to release the paper. If this printer is used in an office, I would put a little reminder on it for others. Hope this helps!

Sep 15, 2006 | HP OfficeJet G85 All-In-One InkJet Printer

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