Question about LG (GSA-4167B) DVD RW Dual Layer Burner

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The disc will not open automatically, also does not show on the PC under computer, running Vista Home Premium. How can I fix this problem?
Thanks for any help you can give me.
Glen Pense

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  • 4 more comments 
  • Glen Pense
    Glen Pense Jan 17, 2008

    Followed instructions to the letter, no luck, did not help. In HKLM there was only UpperFilter, no lowerFilter.

    No problem with connection, nothing shown.

    Any more suggestions or send refund?

    Advise, thanks

  • Glen Pense
    Glen Pense Jan 18, 2008

    I have tried all these things above and still can not find cd/dvd slot. I can not go to windxp, since I installed Vista first, would have to format entire PC and then reinstall, to much work right now.

    Since you can't seem to solve my problem, I now request a full refund now.

    Thanks anyway for all your fine efforts.

  • Glen Pense
    Glen Pense Jan 18, 2008

    Hey, I just thought of something, I forgot.
    I did try to format my C drive and then changed my mind and stopped. Could some files like system have been deleted and now I need some way to put this file back into my PC, just an idea. Let me know what you think.

  • Glen Pense
    Glen Pense Jan 18, 2008

    Only have ONE computer, can not format and install winxp since I only have one cd rom and it will not open or close and does not show that it is installed on this computer.

    So I am now in limbo, what now? Any more suggestions, or should I take PC to repairman now?

  • Glen Pense
    Glen Pense Jan 18, 2008

    No, it does not recognize the cdrom. The leg does not turn on. I can open the cdrom if I insert a paperclip inside the small hole, then I have to ease if open by hand. I have inserted a CD inside and then pushed it closed by hand slowly. However, the cd is not reconginzed, so out of luck.

    Plus the fact, could not install winxp wihout doing format to delete Visa.

    WHAT NOW ??????????????

  • Glen Pense
    Glen Pense Jan 19, 2008

    Thanks for all your fine efforts, however nothing worked.

    I am taking my computer to Computer Repair shop Monday to check out cdrom, it is not that old, so I don't think it is over the hill.

    Please advise company to issue full refund to me asap.
    Glen Pense



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  • 152 Answers

The computer isnt recognizing your dvd burner

Apparently it seems that this is an age old fix for even XP systems. If you venture to the registry key above by doing the following steps:

  1. Click on the start menu.
  2. If this is a Vista machine in the search box type in “regedit” without the quotation marks.
  3. Maximize the HKLM and then go ahead and browse until you reach the key listed above.
  4. In the right panel you’ll see something along the lines of “UpperFilter” and “LowerFilter” you want to click on each “filter” key and hit delete. Click yes when it asks to confirm if you wish to delete the key.
  5. Restart Windows.
  6. Let me know if this works.

Posted on Jan 17, 2008

  • 9 more comments 
  • Asdrubal Perez Jan 17, 2008

    there could be another problem.. maybe you didnt connect the the dvd burner the right way..
    to check that, you could follow these steps>
    1. go to my pc and right click and click on properties.
    2. go to the hardware tab
    3. click device manager
    4. then click on the icon that has the name of your pc..
    5. click on the icon scan for hardware
    6. it must appear there like if its some uninstalled and unrecognized hardware... if it doesnt appear, it means the cables arent well set up..
    7. let me know if this work..

    in the pict you can take a better reference

  • Asdrubal Perez Jan 17, 2008

    try this was from a previus solution..

    a. Click on Start -->
    Run --> and type in 'regedit' followed by the enter key

    b. Expand the
    "HKEY_LOCAL_MACHINE" key (looks like a folder) by double
    clicking it (or clicking the "+" next to it.)

    c. Expand the "SYSTEM"

    d. Expand the
    "CurrentControlSet" Key

    e. Expand the "Control"

    f. Expand the "Class"

    g. Look for a key
    containing the following string of letter and numbers:


    h. Highlight this key by
    left clicking once on it

    i. On the right hand side
    you are looking for "UpperFilters" and "LowerFilters"
    under the "Name" column, once you find these delete them by
    right clicking on them and choosing "delete"

    j. Exit the registry by
    clicking on the "X" in the top right hand corner of the

    Reboot your computer

    Make sure you're selecting the correct key.
    There will be several keys that look like this one:


    remember when you click it, only click it one time, just highlight it.
    Then on the right hand side you should see "upper filters" and "lower

    if that doesnt work, it means that it isnt well conectet to your desktop..

    to make sure it is correctly installed:
    PCs have primary and secondary IDE connectors on the motherboard. The
    best place to hook up your DVD-ROM drive is on the channel that serves the
    CD-ROM drive.
    You should find a spare connector on the wide data cable. If not,
    use the cable that came with your DVD-ROM kit. If the secondary channel already
    has two drives (for example, both a CD-ROM drive and a CD-RW drive), connect
    the DVD-ROM drive to the free connector on the hard drive's channel.

    1. Make sure the jumper on the back of the DVD-ROM drive is set to Slave
      (A). If special brackets are needed to mount the drive in your PC, attach them

    2. Slide the DVD-ROM drive into your PC's mounting bay (B), and connect the
      wide data cable and the power cable to the rear of the DVD-ROM drive (C).

    3. Make
      sure the colored edge (usually red) of the data cable is attached to pin 1 on
      the DVD drive connector.

  • Asdrubal Perez Jan 17, 2008

    here are some references

  • Asdrubal Perez Jan 17, 2008

    the next best thing to all that, is move to windows XP.. because windows vista is really lame right now... i am still using XP, and would use linux if it werent for ADOBES compatibility..

  • Asdrubal Perez Jan 18, 2008

    well.. if you are writing from the computer you half formated, then the format didnt work, because it would stop working...when you do formating you clean the disk drive from lots of garbage that it has, like windows vista...
    then, when you reinstall the operative system, then you could browse the internet and do lots of fun things..

    and no, that doesnt have nothing to do with the cd rom.. its windows vistas fault

  • Asdrubal Perez Jan 18, 2008

    if you are writing from another pc.. then i doubt windows actually i suggest to do a full format from the windows cd and then reinstall windows (preferably windows xp or ubuntu that is totally free and all its software and easy to use)

  • Asdrubal Perez Jan 18, 2008

    i just still want to make something clear..
    when you dont do a full format (i dont remember if you can cancel a format) the unit will lose its format and the operative system wont recognize it... and you cant format a dvd rom, you can give format to a dvd disk or a hard disk.. even usb drives and SD cards and cards of any kind

  • Asdrubal Perez Jan 18, 2008

    and for putting files back.. its really hard.. you could try some programs, but they dont tend to work well and most of your files will be corrupt and not work at all...

  • Asdrubal Perez Jan 18, 2008

    not yet.. just answere me these questions:
    does your computer recognizes the cdrom?
    when you turn on your computer does the led turns on? if it does, at that moment try to open it... then.. when that hapens, you can reinstall windows xp..

    try that and then tell me if it works..

  • Asdrubal Perez Jan 18, 2008

    well.. i think your cdrom is officially dead...but only if it used to work... how old is that equipment?

    the next best thing to do would be replacing it..

  • Asdrubal Perez Jan 19, 2008

    so.. what have you done?



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