It worked fine for a week or so and one day while listening to it it froze so i turned it off, ever since then i cant get it to come back on. The hold button is off and i have tried to reset it. any suggestions?
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did you try holding the power button on for ten seconds (the reset) after trying to charge it again? does it even power up when you plug it into the usb. if it powers on when connected to the usb and then shuts off immediately when you take it off the usb (rather than "refreshing database") then your battery is either 1)disconnected inside 2)dead or there may be issues with power management. Same thing happened to me (disconnected) but I soldered the loose connection and it only worked for two days, even checking the connections again. Now I don't know what's going on. It's more likely the battery has reached the end of its life.
A Possible solution is to charger it all the way up 'til it's full, and then try turning it on. If that doesn't work, you may have to call sansa, and/or take out the battery and put it back in. This requires a special screwdriver.