Question about Canon ZR400 Mini DV Digital Camcorder

2 Answers

Zr400 wont accept cassette

When I try to put a cassette (any cassette) into the tray, I can hear a high pitched whirring sound and the tray will eject after 3 or 4 seconds. Error message on the screen is a big red X with the message REMOVE THE CASSETTE.

Any thoughts would be appreciated.

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 3 Answers
Re: zr400 wont accept cassette

You wont belive this but I found on another site something that actually works. Apparently it's called the "fonzie tap". With the camcorder closed tap the side (quite hard) and try putting the tape in again. Repeat this until it works.

I was all out of solutions so I tried this option last and it actually worked lol.!!!

Posted on Sep 23, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: zr400 wont accept cassette

There is a sensor that is not working properly. It could be a humidity sensor and dry out after a while or it may need to be replaced. I had the same problem about 2 months ago. It seemed to fix itself but then came back severa; months later after being in a very humid situation.

I spent a lot of time on the line with the Canon Techs and this is their suggestion.

Reset your camcorder back to factory defaults to attempt to correct this issue:

1. Remove the power adapter, main battery and the backup battery.

a. The backup battery is located behind the main battery.

2. Let camera sit with no power for about 20 minutes.

3. Replace batteries and power adapter to your camera.

4. Power on your camcorder and attempt to load a new tape.

Sometimes if the camcorder is exposed to an environment with high humidity, it is possible for moisture to produce inside of the unit. As a safety mechanism, DEW will flash in the viewfinder (however this error message does not always display), and the camcorder will not load a tape. If this occurs, the camcorder should be taken into a cool dry environment.

The playback and/or recording heads may have dirt or tape particles lodged on them. Try using a dry head cleaning cassette (never use wet type). You can obtain a dry head cleaner at any local store that carries electronics equipment.

If you are unable to load the tape, then verify that there are no obstructions in the compartment, keeping the tape from loading. If there are no obstructions, then the camcorder may need a Tape Path Alignment, or the posts may be loose. This would require servicing to resolve the issue.

For service, please forward your camcorder to one of the Factory Service Centers shown below. Be sure to include your name, street address (no P.O. boxes, please), telephone number, and a letter describing the issue with the product. Please do not send any accessories or manuals when shipping the camcorder.

As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, Federal Express, Priority
Mail) to ship your camcorder. Please package the camcorder very securely to prevent damage during shipment.

Canon Repair Facility
45-19 162nd St.
Flushing, NY 11358
Tel.# (800) 828-4040
Business hours: 9:00 a.m. - 5:00 p.m. (EST) Monday-Friday

NOTE: This address is only for customers residing in: NY, NJ, CT, PA, VA, WV, MA, IL, VT, NH, ME, RI, OH, MI, and IN. It is not valid for XL series, DC series or HV series camcorders.

Posted on Jan 30, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Everytime a place a cassette in the makes a high pitched wine sound and ejects the tape...and says "remove the cassette" with 5 "beeps" following. I've read these complaints on other...

Tape mechanism problems are quite complicated but they can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be diagnosed by a qualified service technician.

My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I

Oct 18, 2010 | Canon ZR200 Mini DV Digital Camcorder

1 Answer

Wont load tape

HI, this is a mechanism fault beep you are hearing. the mechanism and load motor is damaged. you will need to send this unit to the Handy cam repair depot for this repair. you will need a new load motor and loading dock mechanism as well.

Jun 03, 2009 | Sony Handycam DCR-HC21 Mini DV Digital...

2 Answers

Cassette doesn't load and move down into machine

I had the same problem. With the camera on, keep taking the battery off and putting it back on. Start to close the door and then open it. Eventually you should hear it try to move. Keep doing it and it should move down all the way.

Jun 01, 2009 | Sony DCR-HC38 Mini DV Digital Camcorder

1 Answer

Will not accept cassette - keeps responding "eject cassette"

Had the same problem and took the battery out of the camera to reset. Worked fine after that.

Mar 28, 2009 | Canon ZR300 Mini DV Digital Camcorder

2 Answers

Can not eject tape

I had same problem, while transferring media from TRV-16 to DVD, tape would not play, then would not eject. This after transferring several tapes to DVD. I tried several things over the last couple months that did not work before finally getting it open today. It did me no good to remove several of the outer panels that were each held by two "tiny" phillips head screws each. Went to the internet, found your post, also found a post that referred me back to SONY page which follows.......

Follow this procedure to troubleshoot if the cassette compartment will not open or the tape is stuck and will not eject.
IMPORTANT: If your camcorder model has a RESET button, first try pressing this button. If there is no RESET button, or pressing the button does not resolve the issue, continue with the troubleshooting steps below.
  1. Turn off the camcorder.
  2. Remove the battery from the camera.
  3. Remove the AC power supply from the camera.
  4. Slide the power switch on the camera to the VTR , VCR or CAMERA mode for 15 seconds.
  5. Slide the power switch back to the OFF position.
  6. Connect the AC power supply to the camera.
  7. Attempt to open the cassette compartment.
"NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required."

After I did this, I could hear a whirring sound when I hit eject, although nothing came out. While the whirring was going on, I pulled up and out with constant pressure and the cassette holder opened. The tape had jammed apparently as the little protective plastic tape guard was jammed partially open when I pulled the cassette out. Good Luck and don't be afraid to put a little pressure on the door if you can hear the door trying to open.

Now I turn to recovering the tape, but having grown up with cassette decks, don't believe it will be a problem.

Oct 14, 2008 | Sony Handycam CCD-TR416 Camcorder

1 Answer

Error C31:40 will not take in a cassette

After not using my camera (Sony HVR-V1U) for one week, I took it out for an assignment but the error keeps coming up C:31:40 asking me to eject the cassette. The camera never gave me problems before this.I have tried smacking it at the bottom with the flat of my hand, flowing it with a hair dryer, shaking it, opening the cassette door for hours but nothing seems to work. The sony technician says I may have to send it in for repairs can any one help before I have to resort to this?

Jul 31, 2008 | Sony Handycam DCR-TRV240E Digital...

2 Answers

Canon ZR100 cassette compartment won't open

Usually a chime happens when you open the plastic cover just before it opens. If you plug it into the electrical outlet does it eject that way?

Jul 06, 2008 | Canon ZR100 Mini DV Digital Camcorder

3 Answers

Cassate tape will not eject from my Canon ZR85 Mini DV Digital Camcorder

I found a temporary solution for this problem. When the tray with the cassette tape comes out remove the battery so that the tray will not go inside again. Now on top of the tray it will be written as "PRESS" just adjucent to it you can see a spring connected to the tray just press the string down wards and the tray opens and you can replace the battery. Hope this can help.

Feb 01, 2008 | Canon ZR85 Mini DV Digital Camcorder

1 Answer

Tape wont eject, play, or rewind. It tries, but soon the message to push reset comes up. No help. Camera works ok otherwise.

put the camera to your ear , power it up and listen ! if it sounds . . . jerky ? your tape is stuck to the heads ( not easy to get out , cassette may be toast and - time is money ) ; if you hear whirring sounds ? before shuts down your cassette housing may be bent ( will need disassembly etc . but not usually expensive ) because - if it is a loading problem , it will usually eject ;

Sep 04, 2007 | Panasonic PV-GS2 Mini DV Digital Camcorder

Not finding what you are looking for?
Canon ZR400 Mini DV Digital Camcorder Logo

379 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Video Cameras Experts


Level 2 Expert

373 Answers

Sheryl Bahr
Sheryl Bahr

Level 2 Expert

65 Answers

Chris Phillips

Level 1 Expert

19 Answers

Are you a Canon Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides