Our fax machine is leaving a wide (1.25) black line in the right hand side of the paper under the fax information. Also continues to request to change Drum soon..New drum was just switched over..still demanding to change drum soon.
Pop open the fax document feeder, and look for a glass strip about 1cm wide, that runs from left to right across the machine.
You will probably see a few spots of dirt, or more commonly, a blob of white liquid paper stuck on the glass, on the side of the machine that corresponds to the black lines on your fax.
Clean this glass strip gently, using a soft cloth dampened with a mild detergent. I often use diluted windex. You may need to scrape liquid paper gently with your fingernail. Close the cover.
Next, put a blank sheet into the feeder and make a copy of the blank page. If you have cleaned it properly, the copy will be blank as well. If you still have a line, align it with the feeder and use this as a guide to show you where the glass may still have some **** stuck on it.
Good luck!
Testimonial: "Very helpful, however the problem still exists..we have a much cleaner machine now..I have done what was recommended. Nothing significant on the strip"
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This seems to happen when we send a fax and it doesn't seem to happen on every fax. If is is happening on every transmission we are not hearing about it. Our reports print out nicely...and the faxes we receive are fine. Thank you for looking into this problem.
Does this line appear when you print a report? or is it only on copies, and faxes that you send?
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