Question about Creative Labs ZEN Vision:M Digital Media Player

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Hard disk failure


I have been using the Zen Vision M for almost a year without any problem. Unfortunately when I got a new computer, my windows media player was of the latest version i.e 11 whereas my old computer was 10 so the syncing functions was a bit different and version 11's option for syncing was set as default - sync all songs when plugged into usb. So all my songs got jumbled and doubled up. I did think of reformatting my hard disk since the songs and everything was totally a mess but due to conflicting schedules, didnt get the time to do it. The next day I switched on my player and the screen just displayed an icon which in the manual specifies as hard disk failure. There is nothing i could do about it. I tried resetting my player several times but in vain, even tried the solutions posted on the sites but nothing seems to work. Is there anybody who has also faced the same problem and have any solution to it? Please let me know. Thanks.

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You could try taking it apart and when you have the hard drive out remove the stickers off the drive, you will see a little hole that the drive arm moves across you can try to force the arm over to the park area, i have tried this on all my bad drives and have never gotten it to work but i have been told it does work.
What i do is replace the drive with a cf flash drive.

Posted on Jan 17, 2008


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I just purchased a Creative Zen Vision M on eBay. It is the 5th one I have purchased - mainly because I really liked mine and purchased one for my daughter, son and stepson. Unfortunately, my son had his...


To the support page for Zen Vision M:,VARSET=CategoryID:213

The device can be in totally MSC connection mode, seeing the player as a removable disk. Check the setting on the player:
See the small user guide (1.4 MB) on page 20:
When the amount of disk space in the removable disk mode is set to its highest capacity, there will be no memory left for the player using the Creative software program on the computer to put media on the device.

Decrease the amount of hard disk space to minimum, to recover memory for transferring media with the media software.

When the procedure above gives no result, reinstall the firmware. Have a download from the support page mentioned above (Europe).
Outside Europe: access the support page from your country for the required firmware.

When more help is needed, just post a comment.

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You tried these yet?
Reset, Format or Clean Up a Zen Vision:M

If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

  1. Press on the Menu/Back button on your player, and select System, and then Reset.To Format or Clean Up Zen Vision:M Detach the Zen Vision:M player from your PC , and ensure that the unit is off.If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears: * Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)* Format All (Formats the players hard disk - Note: all contents will be lost)* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)* Reboot (Reboots the device)
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot
Good Luck^^

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In Windows there is an option "My Computer". When you go in go to "Devicee with removeable Storage". It should be there. If not see if it is in "Hard Disk Drives". Click Local Disk (C:). When it opens look for the "Programs" folder. Click it to open it then look for the "Zen" program "if" it is there move it to the "Recycle Bin". Once that is done try to connect to Windows Media Player again. NO you are not stupid. All kinds of things happen with electronics that the people who invent the products don't always understand. I hope this helps.

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