Question about Creative Labs ZEN Vision:M Digital Media Player

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Hard disk failure


I have been using the Zen Vision M for almost a year without any problem. Unfortunately when I got a new computer, my windows media player was of the latest version i.e 11 whereas my old computer was 10 so the syncing functions was a bit different and version 11's option for syncing was set as default - sync all songs when plugged into usb. So all my songs got jumbled and doubled up. I did think of reformatting my hard disk since the songs and everything was totally a mess but due to conflicting schedules, didnt get the time to do it. The next day I switched on my player and the screen just displayed an icon which in the manual specifies as hard disk failure. There is nothing i could do about it. I tried resetting my player several times but in vain, even tried the solutions posted on the sites but nothing seems to work. Is there anybody who has also faced the same problem and have any solution to it? Please let me know. Thanks.

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Re: Hard disk failure

You could try taking it apart and when you have the hard drive out remove the stickers off the drive, you will see a little hole that the drive arm moves across you can try to force the arm over to the park area, i have tried this on all my bad drives and have never gotten it to work but i have been told it does work.
What i do is replace the drive with a cf flash drive.

Posted on Jan 17, 2008

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I just purchased a Creative Zen Vision M on eBay. It is the 5th one I have purchased - mainly because I really liked mine and purchased one for my daughter, son and stepson. Unfortunately, my son had his...


To the support page for Zen Vision M:,VARSET=CategoryID:213

The device can be in totally MSC connection mode, seeing the player as a removable disk. Check the setting on the player:
See the small user guide (1.4 MB) on page 20:
When the amount of disk space in the removable disk mode is set to its highest capacity, there will be no memory left for the player using the Creative software program on the computer to put media on the device.

Decrease the amount of hard disk space to minimum, to recover memory for transferring media with the media software.

When the procedure above gives no result, reinstall the firmware. Have a download from the support page mentioned above (Europe).
Outside Europe: access the support page from your country for the required firmware.

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If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

  1. Press on the Menu/Back button on your player, and select System, and then Reset.To Format or Clean Up Zen Vision:M Detach the Zen Vision:M player from your PC , and ensure that the unit is off.If the battery is too low, charge the battery fully before continuing
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