Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Whirlpool refrigerator water dispenser not working

I have a Whirlpool side by side model ED22TQXGN00 with a thru the door water/ice dispenser. The ice maker is working fine but when I depress the adjacent water lever, I hear a humming noise but no water comes out. Can you tell me what part needs to be replaced? I have replaced the water inlet valve in the past when the ice maker wasn't getting water, so I hope that is not the problem. Could it be the bracket control (Whirlpool part number AP2988571)? I appreciate an email response to me at Michael.D.Hauser@BGE.com One last thing, can you explain how I can remove the front panel to get access? I'm told that it's easy to break and expensive to replace.

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  • notsogoood Jan 18, 2008

    THe water dispenser doesn't work. It got slower and slower upon activiavtion, now it does not work at all. help

  • MIKEBLACK45 Jan 18, 2008

    dvdpartsguy- If the water inlet valve is bad, would the icemaker still get water? I would think that there would be problems with both. I appreciate your response.

  • ptcollins Jan 21, 2008

    I have a Hotpoint HSM25GFRE-SA refigerator with a water dispenser problem ... ice maker & water connection from the wall works fine ... never had a problem until last week when it just stopped, no slow flow, just all of sudden, it stopped. I thought it might have been my water filter required changing, which I did, but still no water. Any suggestions?

  • em-tee Jan 28, 2008

    I have the exact same problem. The water dispenser just stopped. The lever apparently doesn't do what it is supposed to do. I can't figure out how to get the face plate off (although the thought of using a jig saw keeps hovering at the edge of my mind).



    Anyone who knows (1) how to get the face plate off by a non-destructive method and (2) how to fix the problem once I do, please, please post.

  • Anonymous Feb 15, 2008

    Ice dispencer on 4 yr old whirlpool fridge works, water has completely stopped. Makes NO NOISE, nada, zippo, zilch! Any suggestions or remedies to this problem?

  • Anonymous Feb 15, 2008

    Ice dispenser on 4 yr old whirlpool fridge works,water has completely stopped. Any suggestions or remedy to this problem?

  • Anonymous Feb 16, 2008

    My water starts and then stops after a few seconds. How can I fix?

  • Judie Vance Feb 17, 2008

    how to get the face plate off. I've done nothing. I'm afraid it will break

  • Anonymous Apr 01, 2008

    My Whirlpool refrigerator door ice maker dispenser does not work. The light does not turn with a good bulb and its seems no electricity is flowing through. The ice maker inside the freezer is operating well.

  • cyclesblood1 Apr 12, 2008

    I have the same problem. If I hold the cup in place the water will come out after about 30 secs.

  • atherj6 Jul 27, 2008

    same problem: ice is fine but no water

  • chefmoey Aug 07, 2008

    I have the exact same problem and I've looked over the entire panel looking for access to the inside of the front door panel.

  • tntsteele Dec 19, 2008


    I have a Hotpoint Hsm25gfre water is not working but ice is. You can hear the humming when you press the water, but no water. Ice line is getting water and working perfectly. What could this be?

    Thanks

  • sps5562 Jan 14, 2009

    My older whirlpool side by side refrigerator has stopped dispensing water. The icemaker works fine, and I have adjusted the temperature a week ago so I don't believe the line is frozen. I do not hear any noise when the dispenser is pushed down, and feel that is where the problem is. The line is clear on the bottom of the fridge behind the kick plate, but water does not come out freely when I disconnect the couplings...
    Any advice

  • Anonymous Feb 15, 2009

    I have a bran new whirpool Mod-ED5HVEXV002. My problem is that the water flow is very slow. When is first dispenses, is it a little faster, then it slows down considerably.I removed the filter and it still does the same thing. Do you have any solution I can check to correct this problem?


    Thank You

  • jdeilus Apr 04, 2009

    I have a Whirlpool side by sidemodel GD5SHGXKQ01 that does not produce ice. The ice maker cycles but no water is dispensed into the ice maker. I don't think the line if frozen becuse our power was out for about 8 hours and if it was frozen, it should have thawed.

  • azeri Apr 11, 2009

    I have a Whirlpool side by side model ED5FHEXMS10 with a though the door water/ice dispenser. The ice maker is working, but the strange thing is that the water doesn't let any water out. Recently, the water supply has been decreasing(as in the amount of water it lets out) but now it ceases to let anything out.

  • baratak24
    baratak24 Dec 28, 2012

    Mine was simply the water cooler in the fridge froze.

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My older whirlpool side by side refrigerator has stopped dispensing water. The icemaker works fine, and I have adjusted the temperature a week ago so I don't believe the line is frozen. I do not hear any noise when the dispenser is pushed down, and feel that is where the problem is. The line is clear on the bottom of the fridge behind the kick plate, but water does not come out freely when I disconnect the couplings...
Any advice?

Posted on Nov 22, 2008

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If you are still curious as to how to remove the face plate... There are 2 small slots on the bottom of the faceplate. Pry out on those and the plate slides up and off from there.

Posted on Mar 03, 2008

  • Savedollars Feb 09, 2011

    Just as described the plate pops off at the bottom. Never force plastic parts for fear of breaking them. In this case the force required is not light but does come off with a loud clack. Use a wide slot screwdriver and maybe place a piece of cardboard behind the screwdriver to avoid marking the paint job on the door surface.

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I too found that the internal switch was displaced because the retention pins (plastic) were broken. This caused the switch to be set back from the dispenser arm. Bad bad design!
Instead, I replaced the pins with screws.... never coming apart again. Now how long before the Ice side breaks?!?!?!?!

Posted on Jul 11, 2008

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I had this same problem.
Whirlpool Side-by-Side Model#: ED20DFXEB01

I removed the front panel from the water/ice dispenser - just to make sure the problem was not with any of the connections there. Just put a meter on the wires to verify current. All was good.

I pulled the refrigerator out and removed the valve assembly for the water/ice dispenser. Since the ice was working and the water was not, I simply swapped the connections on the solenoids. Sure enough, when I pressed the switch to dispense water, it came through the ice maker. Answer: bad solenoid on the water side...

I happen to live close to a commercial appliance store so I took the valve assembly (along with the model number for the fridge) over there and ordered a new one. $50 and 24hrs later, I'm good to go. In my case the part I needed was part# D7742204 (technically an Amana part but was the exact same thing) and it's a very easy part to swap out on my own.

Posted on Feb 11, 2009

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I called the Tech who charged me lot of money but got that fixed. Here is a solution

For Whirlpool double door or for all refrigerators there is a part called solenoid(please see picture attached), this part becomes defective and result is two ways

  • Water keeps dripping from the Water pipe
  • Water dispenser stops working
Solution is easy, the part(Solenoid) is $85 and fixing is very simple.

Open back of the Fridge on right hand side bottom you will see the part, Shut down the water supply, remove the pipes and two electrical connections(remember which one is which)

Connect new part same fashion and restart the water supply.

This solved my issue for water dispenser and hope you do not have to pay money to tech, I found service fee of $200 for 3 minute job is a "rip off"




Whirlpool refrigerator water dispenser not working - _384.jpg

Posted on Dec 31, 2010

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Same problem, I took off the faceplate and found the mounting pins for the switch broken. Remounted the switch and it's back in action.

Posted on Jul 06, 2010

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Took the front cover off using the flat head screwdriver. two holes
underneath the faceplate, pull up. Snapped up, off it went.
I moved the water dispenser flap and I noticed little plastic
prong that was supposed to provide resistance when the water flap
was tilted back, it snapped off.
I decided to re-enforce it with a generic screw.
I drill tiny hole at the breaking point, re-inserted longer screw, and
water dispenser is working again.

Posted on Oct 26, 2012

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REPLACE THE VALVE AGAIN.

Posted on Jan 17, 2008

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Same as others, easy fix to screw and glue switch in place of the tiny plastic pins.

Posted on Oct 18, 2013

My ice dispenser lever stopped working. I took the face plate off by first removing the tray, grabbing the bottom face plate and pulling straight back. I found that the internal switch was displaced because the retention pins (plastic) were broken. This caused the switch to be set back from the dispenser arm. I'm ordering a new bracket that holds the switches. Hope this helps.

Posted on Feb 09, 2008

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Just replace the water filter

Posted on Jan 17, 2009

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