Question about Xerox Phaser 8500/DN Printer

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Error message 07,010.43:41188

Printer will not display any other information other than this error message. Any ideas?

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That error message means that the print head is not moving properly from the home park position to the print position.
Here are the mose likely possibilities.
1 Ink has spilled out and into the stainless steel block that the print head pivot shaft goes through. With the covers off looking from the front it is on lower left about mid machine, about 1 inch square. Would most likely have yellow ink in it.
2. You had a power failure or unpluged the machine without powering it down properly and the Print head wiper is tacked to the print head not allowing it to move.
3. One of the cables that are connected to the print head are keeping it from moving properly.
4 The Media motor gears are out of timing. That is not very likely though.
Also, to prevent this, you need to be sure the machine is level front to back and side to side.
I have seen one print head defective leaking ink into the bottom of the machine making a huge mess.
But that code is definatly related to the print head not being able to pivot freely.

Posted on Jan 17, 2008

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