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Well you said the Lines are present when you are copying and when you are sending from the fax unit. Copying and sending functions both uses the scanning unit. What you lift open the document feeder for original documents. In there you should see rollers and a glass. clean this glass with cotton swab and alcohol for left to right the entire glass. Close the unit and try copying or sending, documents should now be clean.
It is NOT the drum. It is your document scanner. 2 inches wide is big so most likely it is not the typical scrap of paper or whiteout that gets stuck to the scanner glass. Lift up the ops panel where the documents are fed in to be copied. Look for a strip of glass that runs from one side to the other. Make sure there is nothing on the glass. At 2 inched wide it is more likely that you have some of the LED's that light up going bad. Under the glass is a row of LED's that light up to scan the document. If a block of these are not lighting up then this then causes the black band to show up. If this is the case then you will need to have the scanner repaired or buy a new machine which might be cheaper. No question tho, it is in the scanner as this is the only area that will cause clean incoming faxes but bad copies and outgoing faxes.
Good Luck and Thank You for using Fixya.
check the scanner glass under the cover where the documents are fedd through if you lift the lid on this you should see a thin slip of glass if this has ink or usually tipex on it the lines will be on every fax that goes out.. there might be a small roller over this that has a clip each end you can take this out for acces to hte glass
First remove the scanner control panel. pry the hinges out slightly and you can take off the control panel, then there are 4 or 5 screws and the top comes off. The 2 long rollers come out too. move the clip and slide them to the right. The scanner is the 3/4 inch wide 8 inch long scanner. ( the glass that reads your faxes to send ) It is coonected with a flat cable. It pops up when you push the clips holding it down. Lawrence