Question about Hitachi 50V500 50 in. HD-Ready LCD Television
Starteb blue blops from top left screen moved to center blue light streak from top to middle of centre of screen like a light ble shadeing
You have a defective light engine and Hitachi will replace it. Here's what you need to do...we just went through this. Call Hitachi's customer RELATIONS department at 800-654-7013 and tell them what the set is doing and that you have a bad light engine. At first, they will act like they've never heard about this but they have. They will give you the names of some certified dealers in your area to call. Once the tech comes out and confirms that it's a bad light engine, call Hitachi back (at the # I listed above) and tell them that a certified tech has confirmed the problem. All of a sudden, they will have heard about this problem.
Hitachi will call the dealer you used directly and will confirm the problem. Once the problem has been confirmed by the dealer, Hitachi will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (runs about $1500).
Now here's the kicker, if your TV is not still under warranty, Hitachi will cover the part but they will ask you to cover the install. Our install was $400 but others on this post paid around $200 so I would say the install should cost you between $200-$400. If you're still under warranty, Hitachi will cover the part and the install.
Please do not let anyone tell you that you have to pay for this expensive part...YOU DO NOT! Hitachi has not officially recalled this part but they are replacing it with a brand new light engine...you just pay the install. Also, please deal only with the Hitachi customer relations department and not regular customer service. The number I listed above is directly to the customer relations for Hitachi.
Once our light engine was replaced (and the tech replaced it in our home, he did not take the TV back to the shop) the set is like BRAND NEW! Good Luck:)
Posted on Jan 17, 2008
Bad optical engine----bad luck---$$$$$
Posted on Jan 17, 2008
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