Question about Brother Multi-Function Center MFC-240C All-In-One InkJet Printer

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Brother all in printer, fax problem

I have five lines in my new business, one of the line is shared by fax and DSL. I have problem receiving fax. I can hear the incoming faxes, and see my fax showing receving, then after few rings, it stops, nothing come out. Please help.

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  • anakinra Jan 22, 2008

    I do have the DSL filter installed on the phone line. I still can't receive fax. I can send fax ok.

  • anakinra Jan 24, 2008

    the fax machine is connect directly to the phone jack on the filter unit. fax works with other phone line. If the problem is in the phone wiring, do I contact Verizon?



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Call Brother Customer support at 1-877-BROTHER (877-276-8437)

Posted on Jan 17, 2008

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Make sure you have a DSL Filter installed on the phone line to prevent DSL signals from interfering with the operation of the fax machine. A DSL filter looks like a line splitter or Y-Adapter and you should have received one or more of them with your DSL modem.

Posted on Jan 17, 2008

  • networkmagic Jan 22, 2008

    It seems too simple...but make sure the fax machine is connected directly to the Phone jack on the filter unit...and not to the DSL jack. Also, check the fax machine to make sure it's ok by connecting to one of the other phone lines for a test.

    If the fax machine works ok on another phone line, the problem is either in the phone wiring, or the fax machine is unusually susceptible to interference from the DSL signals.

  • networkmagic Jan 24, 2008

    Yes...if Verizon is your local phone service provider.

    You can check the fax line yourself to see if it has any obvious problems by connecting a phone to it. If a phone works ok on the fax line, then the problem is probably related to the DSL service. Fax machines can be sensitive to line conditions that humans may not be able to hear. A Verizon customer service representative may be able to offer more advice on this. My suggestion would be to request a change of the dsl service from the fax line to one of the other phone lines. Unfortunately, that will probably result in additional phone company charges.



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