Had to reset my zen, and now every time i switch it back on it rebuilds, opens onto the last song that was playing last time i switched it off (for about one second) and then the screen goes black.. but the blue power light is still on. nothing i do can get it past this point. it always just switches off when it gets to the page with the track on it.
please help.. i just moved to australia from england, so i can't take it back to the shop :(
thank you :)
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i had this problem alot for first week or two when moving stuff about best bet is to reset the little bugger leave it to sort itself out with the newly transfered data then switch off and upoun power up reset again hope it helps :)
Since the reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!
My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.
I also had the same problem last week where my Zen was stuck on one song. I tried resetting it umpteen times, but it always went back to that song. I connected to the computer and went under
the Creative Zen application and had to format my whole Zen. I lost everything I had, but it was unstuck and I just downloaded everything again except that song. No trouble since then. Hope this helps.
i've got the same problem. several days ago it was in a condition where every power-on (after several hours of non-use) caused it to rebuild the database. i thought the mp3 tags were at fault since i had seen this earlier on thie zen vision:m 30gb, but i had fixed the situation at that time by fixing all of the tags. i hadn't had the problem for months... at least until last week.
so, i rebooted the zen into the utility (?) mode where I did a chkdsk (or whatever its called). that didn't fix the problem.
i then started having another problem. I could select a track, an artist, or album and the music would play, but i could not skip forward or back into the song or to the next song. the now playing screen told me to select music (even while music was playing) but it would not display the track details.
i tried connecting to my computer and the autorun dialog comes up asking if I want to start media player, etc. any of the options that i select tell me that the device cannot be found. it recognizes the USB connection otherwise it wouldn't tell me that I have a zen and want to start the media player, but the applications don't know what to do with it. i see the same behavior with media explorer, mediamonkey and other apps. I cannot use Explorer to browse the zen file system either.
i tried to reload the firmware, but the device could not be recognized.
i went to the utility menu to format the drive, but i still cannot connect -- and I no longer have any music.
i reset all settings. still no improvement.
i installed the software onto another computer and i see the same behavior... it sees the device when i plug it into USB, but the applications do not see the device.
i have a zen sleek and every time i turn it on it says rebuilding library. It completes this but deletes the last album etc that i put onto it. back down to the last album i put on before it started doign it. So i cant put anymore mousic on becuase it deletes it..Any Help?