Question about Creative Labs Zen Digital Media Player

2 Answers

Switches itself off

Had to reset my zen, and now every time i switch it back on it rebuilds, opens onto the last song that was playing last time i switched it off (for about one second) and then the screen goes black.. but the blue power light is still on. nothing i do can get it past this point. it always just switches off when it gets to the page with the track on it.
please help.. i just moved to australia from england, so i can't take it back to the shop :(
thank you :)

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2 Answers

Re: switches itself off

  • Power up your player by pressing down the play/pause button.
  • Release the play button when it shows the CREATIVE logo
  • You'll enter recovery mode
  • Choose cleanup and reboot
  • Thats it I got the same trouble cleared.

Posted on Feb 06, 2008

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Re: switches itself off

Oh, that's EXACTLY what's happening to me! Except I bought it in Japan, and I'm in Australia now...

So...I'm, looking for an answer too.

Thanks in advance for any help. :)

Posted on Jan 19, 2008

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1 Answer

Tt'll try to load a song (and will then crash.

maybe the file itself is corrupt.

Have you tried with other files?

If you did and they played well all you have to do is to get the song again

Jun 22, 2009 | Creative Labs Zen Digital Media Player

1 Answer

My Zen freeze while i transfer music and video ; Docked Screen

i had this problem alot for first week or two when moving stuff about best bet is to reset the little bugger leave it to sort itself out with the newly transfered data then switch off and upoun power up reset again hope it helps :)

May 26, 2009 | Creative Labs Zen Digital Media Player

1 Answer

My zen touch is frozen. I can push the reset button. It then rebuilds the library and goes to play the same song ever time but does not due anything. It remains frozen and non of the buttons work. John

Since the reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Apr 01, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative Zen Freezes on Rebuilding

My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

Dec 27, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Player wont open; is reformat possible?

you have to get a toothpick and then stick it where it says restart.
then it should work =]

Oct 06, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Shuts off Randomly then "Rebuilds!"

Jul 28, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen 8g Hangs up and won't reset

I also had the same problem last week where my Zen was stuck on one song. I tried resetting it umpteen times, but it always went back to that song. I connected to the computer and went under
the Creative Zen application and had to format my whole Zen. I lost everything I had, but it was unstuck and I just downloaded everything again except that song. No trouble since then. Hope this helps.

Jun 27, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Rebuilding everytime turned on, not registering when plugged in

i've got the same problem. several days ago it was in a condition where every power-on (after several hours of non-use) caused it to rebuild the database. i thought the mp3 tags were at fault since i had seen this earlier on thie zen vision:m 30gb, but i had fixed the situation at that time by fixing all of the tags. i hadn't had the problem for months... at least until last week.

so, i rebooted the zen into the utility (?) mode where I did a chkdsk (or whatever its called). that didn't fix the problem.

i then started having another problem. I could select a track, an artist, or album and the music would play, but i could not skip forward or back into the song or to the next song. the now playing screen told me to select music (even while music was playing) but it would not display the track details.

i tried connecting to my computer and the autorun dialog comes up asking if I want to start media player, etc. any of the options that i select tell me that the device cannot be found. it recognizes the USB connection otherwise it wouldn't tell me that I have a zen and want to start the media player, but the applications don't know what to do with it. i see the same behavior with media explorer, mediamonkey and other apps. I cannot use Explorer to browse the zen file system either.

i tried to reload the firmware, but the device could not be recognized.

i went to the utility menu to format the drive, but i still cannot connect -- and I no longer have any music.

i reset all settings. still no improvement.

i installed the software onto another computer and i see the same behavior... it sees the device when i plug it into USB, but the applications do not see the device.

any ideas??


May 22, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Why zen sleek photo won't download music

i have a zen sleek and every time i turn it on it says rebuilding library. It completes this but deletes the last album etc that i put onto it. back down to the last album i put on before it started doign it. So i cant put anymore mousic on becuase it deletes it..Any Help?

Apr 17, 2008 | Creative Labs Zen Sleek Photo MP3 Player

4 Answers

Not rebuilding Library all the way

1. Press and hold the Play button while powering on your player.

2. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.

Oct 27, 2007 | Creative Labs ZEN SLEEK MP3 Player

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