This is a small office with several different types of phone. They are 2-line phones. When I am on line 1, and a call comes into line 2 - I can hear that conversation as well as my own. This happens on all the phones.
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Re: Two line phones - voice carry over
Could be dampness in a connection box, or faulty switchboard (if there is one ) and it could also be an external line fault, your first step should be to get the phone company to test the lines or carry out a self test if your phone company has this facility code.
Hope this helps you a bit !
if all your office phones are internal and there are no damp locations, I would opt for moisture ingress in some of the external cables causing a line fault, could also be line induction, but phone company can check.
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The telephone has several capacities mentioned as four lines where each would have been networked a separate devices to attain voice communcations. The telephone service provider usually would request to either install at the location several beyound online jack to make possible several entities communcations. Also, the phone with several line becomes useful in situations where several office spaces require communcations sharing from the same telephone. Considering the number of lines that the telephone provider made avilable at the location, the telephone feature buttons can be used to select several lines of choice only that all four becomes tasked when four telephone connection jacks were established.
Methinks the welcome message is stored in you telephone set. Try another set, or enter a new welcome messsage. Could it be that the telephone line carries two different lines. Check with you telephone company. Older service may have not been deactivated.
Just a few (possibly farfetched) leads for you to investigate.
You can buy a 2 line phone, but to use the fax/dsl line for voice, you will also need a line sharing device.
"The stick" is a good brand....
All it does is recognize if an incoming call is a fax or a voice call. If fax it would go to a fax port on the stick. If voice, it comes out the voice port which you can call on.
The same rules apply to this line....if something is using it, the next call will get busy......But now you could have the phone company "Hunt" your line 1 to line 2 (fax/dsl) if line 1 is busy.......hence...2 incoming lines....
You have the wrong adapter probably. Most common types are single line splitters and will not work like you want. They only split line one and 2 gets blocked out as they only have 2 copper connector on the plug centered to get line 1 only. If you want to use an adapter you will need a 2 line splitter like this one:http://www.trianglecables.com/tellinsplitl.html A simpler solution is to plug your fax into your phone. On top of your phone are multiple jacks labeled L1/L2, L2 only or L2/data. Plug your phone into the wall using the L1/L2 jack then plug your fax into the L2 jack and this will work fine and still allow you use of line 2 on your phone. If you don't want to hear the ring then set your fax machine to auto answer. Hope this helps you.
Sounds like you are trying to change a voice mail recording. Your Comdial phone can be used on several different Comdial phone systems and with several different voice mail systems that all program and set up differently. Do you have any manuals or instructions for your voice mail system? If not, you will need to find out which voice mail you have and try to locate manuals.
To change main greetings, etc.. you would need administrative rights to the voice mail. There will probably be a password, hopefully you know it or it's still at default.
The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.
What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.