Somewhere, your printer has a sensor (probably a light and a mirror and a detector), to try to distinguish between transparency media and opaque media (such as a sheet of paper).
So, that sensor either has a piece of transparency media stuck inside it, or it is otherwise misdiagnosing what media is between the light-emitter and the light-detector, and thus is claiming that there is transparency media loaded into the paper-tray.
It sounds like you need to take the printer to a qualified technician.
Please check rear door area for paper, can you use manual feed slot? Power off machine with all jams removed and paper loaded, then power on, can you tell us exact error message/lights that are shown in this state?
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