I am trying to change the message that incoming callers hear after we have put our system on Night Mode. I have forgotten my password for the CallPilot Manager website. How can I get a new password or download info on how to change our greeting and Auto Attendant info?
Thanks, Laura Adams email@example.com
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These features are handled by the system, not by the phone. You need to ask you administrator to enable the message waiting indicator on your voice mail. When you transfer a call the incoming CLID flashes only for a brief second on the target display. I am not sure that can be changed - it depends on your Nortel hardware and OS version.
That is generally how Night mode works - alerting you to a call then directing the caller to voicmail night message. You want to change the Forward No Answer setting in that mode; if your system doesn't support that, set FNA in regular (non-Night) for the attendant phone.
on the system you use the vm msg button and your password, you also need to know which numbers your messages greetings, hold, holiday are set at then that is the msg you change. vmmsg *# number changed password 1 number you are changing 3 * #
First thing, the Call Pilot is your voicemail, not your telephone system. Your telephone system is most likely a Norstar CICs unit.
If the lines(trunks) are analog, it is the local telco provider that is handing out your caller ID.
Outgoing caller ID is not one of the features of the system for analog circuits. If you were running a PRI or BRI, then the system can hand out the caller ID. I would ask your telco provider to check the outgoing caller ID once again.
Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.
Depending on what VM system you have there is a feature # you key in.
For instance the Nortel Callpilot feature is "feature, 981" If this is your first time logging in you will have to enter a password. Contact your systems administrator to reset or set your password to never ask.
Your M7310 phone does not have caller ID. The phone system can have caller ID and there are a few different options you could have for phone system and caller ID packages. You should try to find out which Nortel phone system you have and possibly what type of Caller ID unit.
I suspect you cannot do what you are looking for because as I mentioned, the phone itself does not have caller ID and only displays what the phone system tells it to. It is more complicated for a caller ID system to store a list of previous calls when you have multiple lines and multiple phones. Would you want to see a list of every call that has come in, just the calls that rang at your station or just the calls that rang and you answered at your station.... BUT... this may be ansered in a user guide specific to your phone system or your caller ID interface.