Question about Motorola Mobility SLVR L7 Cellular Phone

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Motorola Q I just got a verizon phone (motorola Q) and all of the sudden it just froze. Now, I took the battery out for a few minutes and put it back on, turn the phone on and all I get is the initial window where the only thing that comes out is the verizon logo. Can you please tell me how to fix this?

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Take the phone back into verizon and have it replaced, seeing that the phone is still under it's warranty.
You could also take it back to verizon and have them reflash the Motorola Q but seeing that it is under warranty, would not just have them give you a new one.

Posted on Jan 20, 2008

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Posted on Jan 02, 2017

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I have found many other people on the internet with my same problem... my phone froze so i took battery out to restart it, like i have before, but now it won't turn back on fully just goes to verizon...


Taking out the battery probably corrupted some files in your phone... If not, Try taking out the battery for a few minutes, and press the power button for 3 seconds before inserting it back.

If non of this worked, then you might have to get your phone serviced...

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Frozen


I can help you with your Motorola Moto Q boot screen problem.

What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence.

This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware.

The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.)

If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times.

My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware today as an example - Motorola's website has about ten different US carrier firmwares for their MotoQ phone. If you are in the US, then the firmware below is the correct version for you.

I hope that helps.
_________________________________________________
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download

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