1. Please male sure that the battery is inserted in the correct orientation
2. For laptops, make sure you have checked the Power Options settings.
a. Hibernate should not be set.
b. Monitor, Hard Disks and System standby should be set to NEVER
3. For desktops, turn off computer's hibernation, standby, and sleep modes.
4. Turn off the camera
5. Connect the USB cable from camera directly to the computer's USB port
if the issue is not resolved, contact kodak at
www.kodak.com/go/itg
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