It sounds like you have the picture"ratio" set or adjusted wrong, find the button on your remote labeled "ratio","format","wide" any of those,then just press the button multiple times until you get the full picture that you are looking for. If you have digital cable or satellite those receivers also have picture format adjustments in their menu system that need to be set for your type of TV screen(wide 16:9 or standard 4:3). If you need help, your cable company or satellite provider can assist you with info. Good Luck ! P.S. don't forget to refer to your owners manuals.
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