Question about Sony KDS-R50XBR1 50" HDTV

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Q Box problem

This products picture totally failed 2 years and 2 months into its life in a protected, climate controlled safe enviroment. After paying for a Sony service call which determined the issue to be the Q Box failure, Sony's responce was... " it is out of warranty". "Write our appeal committee", good bye. I paid $3,500 for a TV with a high quality rating that needs a $1,150.71 repair in a very short life cycle. It appears Sony has ceased making quality products and supporting their Brand.

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  • jetsons Mar 30, 2008

    Currently have no picture. Flashin green light, then goes to red. Purchased Dec. 06. Had optical block replaced 15 mos. ago. Sent info from Sony that warranty had been extended due to this problem. After chating to Sony, no resolution for my current problem. Tried all trouble-shooting prior to talking.

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  • 81 Answers

Wow, it just goes to show you that even big name brands have poor qc or qa on their products.

Posted on Apr 05, 2008

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