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Specific user cannot use Bypass Tray


I have a weird problem with our Canon iR3300. A specific user is trying to send a document to the Bypass Tray but each time she send her documents to the printer, it sends the job to the Legal tray (it is a legal document, but she was asking to print on the Bypass Tray...).

I tried to reinstall the drivers, but it doesn't solve the problem. When I log on her laptop with my own profil (we are using roaming profiles), I can use the bypass tray with no problem, but when I try with her profil, nothing works (even on another computer). I compared her printer configuration with mine and everything is the same.

I'm pretty sure that if I delete her roaming profil and create a new one, it will solve the problem but it takes time to do that and I can't afford that time right now.

I'm open to any kinf of ideas on that matter.
Thanks you!

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Re: Specific user cannot use Bypass Tray

The user profile has gone corrupt. it needs to be deleteed. if you cannot do that you can create a new user profile as administartor and acess documents in her profile and print it from the new profile

Posted on Jan 18, 2008

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