I am on a new job and it has the above mentioned all in one machine. I want to scan documents into word and do not know how to do so. There is no manual for the scanner part, just the set up guide and fax manual. Any help is GREATLY appreciated!
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if printer is working, printing but no scanes detecting, change usb cable and usb port on pc. If you can see your scaner in control panel scaner and imaging devices, so scan with adob photoshop, import from - your scanner.
Scanner utility is pretty much come with the software. You can input the paper like you input for fax, either on the top scanner or the scanner itself and then just press scan on your printer. It will automatically scan to your computer. Please make sure your computer is connected to the printer.
Honestly it is cheaper to buy a new machine. This is a very common problem withthat model. If you are technically inclined you could try removing the top glass, (not easy) and cleaning all the mirrors as well as the scanner. Many times if the scanner cant find home (because the optics are dirty) it will give you a scanner error message. Also HP has had many issues with this model and the scanner, so you may want to try calling them and see if they will repair it under warranty. Good luck. John