Question about Lexmark X6170 All-In-One InkJet Printer

1 Answer

PAPER JAM When trying to print a document, the paper jams on the right side as it begins entry--appears to be feeding in crooked. Have used air to blow out paper path--see nothing to hinder entrance.

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 390 Answers

Hi, oh dear, you have a paper jam in or near the roller or very small one in carriage. Open up unit as if rplacing cartridges, get a torch if you have to and search for tiny jam. A good clue, is does the carriage return to correct positon upon opening?

Posted on Feb 10, 2008

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Paper jam in cannon lbp3300 printer


Unplug printer and check paper entry feed ,especially the right side,will probably be dirt or a piece of paper stuck in feed roller, use an air duster (aerosol) to blow out dust etc.

Jan 14, 2018 | Office Equipment & Supplies

1 Answer

When trying to print a document, the paper goes in crooked. Then my printer says there's no paper. Of course, there is plenty of paper and it's straight before headed to the printer.


If it goes in crooked, there could be a slight paper jam. Take the top off or open it up anyways and check the feed roller to make sure it is not sticky or jammed.

Nov 10, 2010 | Office Equipment & Supplies

2 Answers

The printer is constantly sending a message- 'paper jam'


HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Step four: Verify that the print carriage can move freely
Follow these steps to try to move the print carriage.
CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Dec 30, 2009 | HP DeskJet 3745 Printer

2 Answers

Paper jam, but no jam + paper feed problem


check to make sure there aren't little pieces of paper jammed at the ends of the roller. if you can pop out the roller easily you may find tiny pieces of paper still lodged in there

Dec 29, 2009 | Office Equipment & Supplies

1 Answer

HP 6200 without telling it to print, feeds and jams continually


I already encounter that problem lately. when you print your documents, the only response of the printer is paper jam. feed and jam.

try this tip if acceptable of your situation now.

only to do is copy your documents by edit button and then select all or highlight all that your going to print and then right to copy

and then, open a new documents page set up if needed.

and then print it without saving your file because that already save.

Dec 05, 2008 | HP Officejet 6200 All-In-One InkJet...

1 Answer

Paper does not feed - GRABS RIGHT SIDE


gears below the paper feeding tray are damaged or some dust particle have blocked the gears try to clean it by blowing the dust use normal greece (oily substance) between the gears so that they can move frequently to pull the paper, and if the gears are damaged you have to change the gears.

Aug 03, 2008 | Canon PIXMA MP160 All-In-One InkJet...

3 Answers

HP PSC 2355 All-in-One Operating Problem


Introduction When the all-in-one detects a paper jam, the display will read, " Paper jam: Press OK to continue ." The computer might display the following message: " There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. " This document will assist in correcting paper feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. Clearing paper jams CAUTION: All paper jams must be removed from the back of the all-in-one through the rear access door. Pulling the paper from the front of the unit rotates the paper feed roller in the wrong direction and can cause damage to the all-in-one.
  1. Turn off the all-in-one and unplug the power cord.
  2. Turn the all-in-one around so the back of the unit is facing out.
  3. Open the rear access door:
    1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
    2. As the door shifts to the right, pull the door out slightly to release.
    3. When the door is released, gently remove the door by sliding the door out and to the left.
    Figure 1: Removing the rear access door c00212276.jpg
  4. Inspect the pressure rollers on the access door. They should be clean and rotate easily. If needed, clean the rollers with a soft lint-free cloth lightly moistened with water (distilled water preferred). If the rollers do not rotate easily, they may need to be replaced.
  5. From the access door opening, gently remove the jammed paper.
  6. Remove the paper stack from the paper supply tray. Discard any paper damaged or bent.
  7. Re-stack the reload the paper into the paper supply tray. Push the stack into the tray until it stops.
  8. Re-seat the rear access door:
    1. Insert the two posts on the right of the door into the holes on the right side of the opening (as shown in the figure below).
    2. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
    3. As the door shifts to the right, push in the left side of the door to lock it into position.
    Figure 2: Rear access door posts c00212277.jpg
  9. Reconnect the power cord and turn on the unit.
Causes of recurring paper feed problems If paper feed problems occur repeatedly, one of the following might be the cause:
  • Something is obstructing the paper or print cartridge path. Open the cover of the all-in-one and check for obstructions.
  • The rear access door is unlocked or improperly seated. Follow the steps above to remove and re-seat the access door.
  • The paper width guide is not positioned against the paper. Adjust the paper width guide against the edge of the paper.
  • The paper is not supported. Paper should be flat and smooth with no folded, torn, or rough edges. Some glossy and/or coated papers, or reused paper (already printed on one side) can experience a higher incident of paper feed issues.
  • The paper tray is not fully extended.
  • The paper feed rollers need cleaning. Over time paper fibers and dust will stick to the rollers and should be removed. See instructions for cleaning the rollers below.
Paper jam message displays but no paper is jammed The print carriage might be jammed. Follow these steps to correct the problem:
  1. With the power on, lift the print cartridge access door. The print carriage should move to the access area located on the right. If the print carriage stays all the way left, reset the unit by unplugging the then plugging in the power cord. If the carriage still does not move to the right, continue with the steps below.
  2. Disconnect the power cord from the all-in-one.
  3. Remove both print cartridges.
  4. Push the print carriage slightly to the left and then to the right to verify that the print carriage is not jammed. If the print carriage will not move, check for obstructions under and around the carriage.
  5. Close the print cartridge access door.
  6. Plug in the power cord.
  7. When the " Insert Print Cartridges " message displays, open the print cartridge access door and insert the print cartridges. Verify that both cartridges are seated correctly and lock into position.
  8. If the error recurs, contact HP for assistance.
Envelopes The envelope flap can move with the grip of the rollers and cause paper feed problems. Use envelopes with a rectangular flap and/or tuck the flap inside the envelope when printing. The print is skewed or crooked A small amount of skewing is not unusual with printers. When there is too much skewing, the following steps can help reduce the amount.
  1. Adjust the paper width guide to fit against the edges of the paper stack.
  2. Verify that the rear access door is properly seated and locked into position.
  3. Remove the rear access door and clean the paper feed rollers (see the instructions at the bottom of this document).
More than one sheet of paper feeds in at the same time Several paper caused problems can result in more than one page feeding into the unit. Check the list below:
  • Reused paper (paper already printed on one side)
  • Torn or folded paper
  • Textured or coated paper
  • Unsupported specialty paper
To determine if the paper is causing problems, try using clean, undamaged sheets of plain white 70 - 90 g/m2 (20 - 24 pound) inkjet paper, such as HP Multipurpose or Bright White paper. If this paper feeds correctly, the problem is probably with the other paper. Cleaning the paper feed rollers Over time dust and paper fibers will accumulate on the paper feed rollers. This can cause paper feed problems. Follow the steps below to clean the rollers: Figure 3: Paper feed rollers c00212278.jpg
  1. Turn off the all-in-one and unplug the power cord.
  2. Remove the rear access door (as describe above in this document).
  3. Clean each roller using a clean lint-free cloth lightly moistened with water (distilled water preferred). Rotate the rollers to clean the entire surface.
  4. Verify that the paper feed rollers on the rear access door are clean and rotate easily.
  5. Re-seat the rear access door.
  6. Plug in the power cord and turn on the all-in-one.

Jun 29, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

E3 paper jam


if the paper is crooked it will come out wrinkled. If not the print is crooked indicating a different problem.
You wil have to look at the paper as it is printing, to see where it is catching, paper ramp maybe ( before the fuser entrance), exit rollers? ( only place I know there are bristles)

E3 is : paper jam in fuser

also check fingers or claws on fuser they catch the paper if worn.

Apr 21, 2008 | Office Equipment & Supplies

1 Answer

PAPER JAMS


Does the fault clear when you open/close? If it does you probably don't have a jam.
Does the machine begin to try to make copies, then stop-if so it has probably failed to feed off the tray, hence the jam message.If this is the case, pull out the paper tray, check for obstructions, clean feed rollers and try again.Are there "skid marks on the paper(indicating the rolls have turned?) If so rolls could be dirty/worn. If no skid marks, can you determine if the rolls did in fact turn? Go from there

Nov 11, 2007 | Office Equipment & Supplies

9 Answers

Paper wont feed propaly


Something probably fell into that tiny pinch of an area where the paper goes. I have found everything from a Tostito crumb to a chip of drywall blocking my paper feed. Flip your machine over, poke it if you have to, and shake it around til the little bugger falls out.

Sep 22, 2007 | Lexmark X1270 All-In-One InkJet Printer

Not finding what you are looking for?
Lexmark X6170 All-In-One InkJet Printer Logo

Related Topics:

204 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lexmark Office Equipment & Supplies Experts

Don  Farrell
Don Farrell

Level 3 Expert

1018 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Are you a Lexmark Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...