When printing it randomly disconnects and reconnects the USB connection. I have removed and reinstalled the software, rolled back the driver, changed USB ports and cables with no change.
Mine had a faulty on-off switch that cycled on & off due to vibrations. A carboard shim at the switch stopped the problem.
1.Without turning off the product, disconnect the USB cable from the rear of the product.
NOTE:The USB cable connects to the port on the rear of the product. The port is labeled with the USB icon ( ). If your printer has a network or wireless connection, ignore this step.
Figure 1: Example USB connection (your product might not look exactly the same as this example)
2.Remove the cartridges from the product.
3.Wait until a message to insert the cartridges displays. If you do not see a message within a few minutes, skip to the next step.
NOTE:If your printer does not have a display, wait until the cartridge lights blink. If the cartridge lights do not blink within a few minutes, skip to the next step.
4.Disconnect the power cord from the back of the product.
5.Wait 60 seconds.
6.Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7.Reinsert the cartridges, and then close any open doors on the product.
8.If you receive a prompt to print a calibration page, do so.
9.If you disconnected the USB cable, reconnect it to the rear of the product.
10. Try printing again.
1.Without turning off the product, disconnect the USB cable from the rear of the product.
NOTE:The USB cable connects to the port on the rear of the product. The port is labeled with the USB icon ( ). If your printer has a network or wireless connection, ignore this step.
Figure 1: Example USB connection (your product might not look exactly the same as this example)
2.Remove the cartridges from the product.
3.Wait until a message to insert the cartridges displays. If you do not see a message within a few minutes, skip to the next step.
NOTE:If your printer does not have a display, wait until the cartridge lights blink. If the cartridge lights do not blink within a few minutes, skip to the next step.
4.Disconnect the power cord from the back of the product.
5.Wait 60 seconds.
6.Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7.Reinsert the cartridges, and then close any open doors on the product.
8.If you receive a prompt to print a calibration page, do so.
9.If you disconnected the USB cable, reconnect it to the rear of the product.
10. Try printing again.
If that doesn't work you can log on to HP.com/Support and Drivers.
Find your device and search the error codes listed.
You can also download a real good Utility, HP Print and Scan Doctor.
A quick fix for most communication errors can be achieved by
resetting the printer and/or rebooting the PC. Simply disconnect the printer
from your computer (if USB connected)> reboot your pc > unplug and
re-plug the printer into the power source to reset it. When the printer turns
on, reconnect it to your computer (if USB connected). Then try to print again
once the computer fully recognizes the USB connection or when the WiFi light on
the printer turns solid green (if WiFi connected.).
If that doesn't help, try the steps below:
).
Remove the cartridges from the product. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
).
Figure 2: Example USB connection (your product might not look exactly the same as this example)
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