Question about Microsoft Xbox 360 Console

2 Answers

Registration XBOX 360 - AND WARRANTY

I purchased an extended warranty at the store where I bought the XBOX 360. Am I suppose to get any papers stating that I did? Also, how do I register this product? To my knowledge, there was no registration card in the box. We could have overlooked this because it was Christmas Day and I'm sure you know how that is. Thanks, Oretha Harness

Posted by on

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Expert
  • 121 Answers
Re: Registration XBOX 360 - AND WARRANTY

Every xbox is registered at there support center you can call there with better answeres than anyone on this issue at there number 1-800-4myxbox

Posted on Jan 17, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers
Re: Registration XBOX 360 - AND WARRANTY

We can register our 360 console by calling the microsoft support center at 1-800-4-MY-XBOX. As per my experience, the technical supports their are very helpful and very informative. i was also about to avail an extended warranty for three years on the store where i bought mine, but because i'll be spending some money i decided to call microsoft support center. And the agent their was able to answer my worries about this extended warranty. no offense on the retailer stores but, as the information from the microsft, they do extend the warranty of the 360 for three years if it will only exhibit the "red rings of death" or the three red lights. and they are the only one where we can purschased an extended service contract. for a year it's $25 and for 2 years it will be $60 and it will cover all the problems on the system. but the catch is, accessories will not be included in this service contract. all the accessories that is included with the bundle have only a year warranty and the power supply is only for 90 days. so i guess that will be the issue. LoLz

Posted on Jan 18, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Three red lights

Three red lights error occurs when there is a general hardware failure with the Xbox 360. When this error occurs the systems signals it by showing 3 flashing red lights around the power button. There are a variety of reasons speculated why this error occurs.

The most common consensus is that the Xbox 360 has an inefficient design causing it to overheat. The overheating causes other reactions to the parts in the system to malfunction giving you the 3 flashing red lights.

So how do you fix it? Well if you still have your Xbox 360 warranty then you can ship it to Microsoft to have them fix it. Microsoft has extended the warranty to 3 years due to the huge number of problems with the consoles. There are a few stipulations to the warranty, though.
  • Only covers the Red Ring of Death Error. It does not include other types of malfunctions.
  • Applies only to the original purchaser of the Xbox 360. So you would not be covered if you bought your system from somebody else or if you purchased a used version.
  • Must have your receipt or proof of purchase.
  • Be prepared to lose any saved information that you may have if Microsoft decides to send you a replacement system instead of fixing your old one.
  • Prepare to be without your Xbox 360 for up to 4 weeks or longer, although some people have reported receiving them back much sooner.

So if your system is still under warranty and you meet the requirements above then you can send your unit to Microsoft since they do not charge you for the repair.

Dec 23, 2010 | Microsoft Xbox 360 Console

1 Answer

It is having problems reading my discs all of them

I had this same issue. The problem is the laser for reading the disc has gone out of alignment. Some of the xbox 360's actually have an adjustable laser but not all of them. If you bought the extended warranty or it is still under a year since you purchased it you can send it in for warranty repair. I have also heard that this issue falls under the 3yr RROD warranty but you will need to contact microsoft to verify that.

Dec 22, 2010 | Microsoft Xbox 360 Console

1 Answer

Ruins disk with big marks on them

Check with Walmart. They should have a record of your extended warranty.

Also check the forums on xbox live regarding your specific disk scratching issue. This normally happens if/when the console is moved while the games/movies are being played.

Mar 27, 2010 | Video Game Consoles

1 Answer

On certian games,spiderman 3 , saints row & others, my xbox 360 freezes,I have it well vent.and a laptop cooling fan under it. Any thoughts?

I have an older 360 that was doing the same thing. It was purchased in 2007. We just bought one for our daughter this past Christmas and hers hasn't done it yet. The newer Xbox 360 is a lot louder than my old one. I just sent my old one in to be serviced due to freeze up, false clean disc comments, and a wobbleing/rattleing noise when disc was starting and stopping. If yours is still covered under warranty I would send it back. I purchased the extended warranty, thankfully, for 2 years after the manuf. warranty. I don't know if you can purchase it after you purchase the Xbox 360 or not. You may want to check into it. IT WAS WORTH EVERY PENNY. I got it on both systems, mine and my daughters. The big thing is acting on the problem ASAP after you start noticing it before the warranty runs out!

Jan 31, 2009 | Microsoft Xbox 360 Console

1 Answer

I just bought an ipod touch. i bought an additional warranty with mwalmart. so where do i register with this company so if something happens

You don't register, you need to keep your original sales receipt where it states you bought the extended warranty. the date on the receipt and all is your proof.

Dec 07, 2008 | Microsoft Xbox 360 Console

1 Answer

Concerning the warranty

If you don't have proof of purchase, go to the store you bought it from. I believe it's up to 3 years on an Xbox 360 for the warranty.

One you have that phone the support line:

International (direct dial to U.S.): 425-635-7180
Hearing Impaired (TDD device): 1-866-740-9269 or 425-635-7102
Hours of operation (every day):
9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

Aug 14, 2008 | Microsoft Xbox 360 Console

2 Answers

Won't honor warranty

Unfortunately, Microsoft has the final say on warranty issues. Speaking as someone who presently works at the customer service desk at one of the major retailers, it's not surprising that the store staff couldn't help you.

It's possible that the unit you have was sold once to someone else, then returned to the store and re-sold to you. If that's the case, Microsoft will say the warranty started the day it was sold the first time (even if the first owner never opened the box), since they get information from the retailer when they scan the serial number on the box at the time of sale. Also, I'm afraid it doesn't matter when the defect occured--what matters is when you call them; so screenshots etc. won't be a help in this case.

Try calling Microsoft again, but ask for a supervisor. Be polite, but insistent. Saying, "I know that your system says my warranty is expired, but I'd like to speak with your supervisor about that," might work. If they try a line like "but my manager will say the same thing," then respond with "I'm sure that might be true, but I'd still like to have him or her say it directly to me." Try to convince them to allow you to fax them a copy of the receipt with the accurate purchase date. If you can convince them that they're wrong, they'll probably make an exception to allow you to return it even though it's now well into December.

Dec 10, 2007 | Microsoft Xbox 360 Console

1 Answer

Microsoft Xbox 360 Console

"a period of one year (three years for conditions that cause three lights on the ring of light on the front of the Console to flash red) starting as of the date of your sales receipt for the purchase of the Console, or (ii) as applied to an Accessory, a period of 90 days starting as of the date of your sales receipt for the purchase of the Accessory"

So 1 year from the day you buy it of any damage to it.

Then 3 year warranty of the "3 red lights" (red ring of death) couple weeks ago (including me) experienced the 3 red lights, so Microsoft extended everyone's warranty for another 3 years only on the 3 red light issue.

I've only had to send in my 360 1 time and that was of the red lights, other then that no problems.

I hope this helped, also you can connect that Xbox at 1800-4my-xbox for any questions.

Thanks & Good luck!

Oct 21, 2007 | Microsoft Xbox 360 Console

3 Answers

Xbox 360 games

and if you do try to fix it yourself, or you've voided the warranty ( by already opening it) make sure you DON"T do the " towel Fix " it will only make things worse. you need to do an X Clamp repair. It's simple. I had no experiance whatsoever.with electronics. and I was able to figure it out the first time I tried it. I did it three weeks ago and my X box is quieter than ever and it works fine. so serach on you tube " X Box 360 X clamp fix " and you should see what you need to fix your problem.

Aug 12, 2007 | Microsoft Xbox 360 Console

1 Answer


Unless it was an extended warranty, you are not suppose to get anything back from the company, but you must keep the original bill of sale to prove when you purchased the unit in case you need service while it is still under the warranty.

Jul 06, 2007 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

1,235 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles Experts

Troy Gorman
Troy Gorman

Level 3 Expert

508 Answers

Pablo Gonzalez

Level 3 Expert

733 Answers

Martin Murray

Level 3 Expert

1614 Answers

Are you a Microsoft Video Game Console Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides