Question about Vtech VT 2656 Expandable Cordless DSS Phone System
The "In Use" indicator light keeps flashin on the base and "Extension in use" comes up on the handset. I only have one handset though.... do you know what might be causing this? I am also not getting a dial tone....
it sound to be block but thats my personal opinion due that I dont work with that brand, there are few other brand model that have that feuture just to have controls of the use of the phone, they use to recive only but allowe to call 9-1-1..unles no other tech tell you something else try to get the manual of that unit..good luck
Posted on Jul 27, 2006
hold the select button down a few seconds until you'll see a 'tn' on the readout. this sets it to tone. hold it down again and it will set back to 'Pu' for pulse. i figured this out by accident. the losers at vtech never answered my question.
Posted on Jan 23, 2009
is your phone about a year old? It may be the battery. The vtech phones have weak batteries that clunk out after about a year and you'll get dropped calls, looking for base etc... The phone still appears to be working and the battery indicator tells you it's charged, but the battery is too weak to keep the wireless connection going.
Had the same problem and replaced the battery. budgetbatteries.com had the cheapest ones. But it's a knockoff, so I don't know how long it will last. So far it's been 3 months and the problems are gone. I would try that first and see how it goes. I paid about $15 including shipping. If you buy it from vtech it's at least double...
Posted on Jan 31, 2009
SOURCE: We have the message "line
You added in your comment that you had checked the physical connections. You also followed the troubleshooting guide in the manual.
Have you confirmed that a second phone (preferably a basic corded phone with no power adapter) has a dial tone?
If you have a dial tone with another phone and the other basic steps did not fix your problem, then the Vtech phone system needs to be repaired. These phones are not made for the consumer to fix. If it is under warranty (1 year), call 1 (800) 595-9511 to arrange for a warranty repair. It will take 30 days or so to get the unit repaired/replaced. If it is out of warranty, determine if the phones are worth the repair costs to you.
My dial tone problems have been with the phone line. Here is my trouble shooting guide:
First you need to check if the problem is with the line or the Vtech phone. I like to use an old rotary phone for testing but any basic corded phone should work. Get a new RJ-11 phone cable as well.
Unplug the base unit and plug in the test phone to that jack. Check if you get a dial tone. (Try a new cable if the initial one doesn't work.) If your test phone has a dial tone, then the problem is isolated to the Vtech CS6229.
If you do not get the dial tone, you need to track down the wiring issue. Next move to another jack on the phone line and check if there is a dial tone on your test phone. If there is a dial tone, you have isolated the problem to the jack or the wiring to the jack.
If there is still no dial tone, find where your telephone service comes in to your building. If you can, open the box. Determine the type of connection used there. If you are lucky, you will find a RJ-11 jack for your phone line. Plug in your test phone and check for a dial tone. If there is no dial tone, contact your telephone provider. They will fix this outside problem for free.
If the connection is not a RJ-11 jack, you will need to call the telephone company so that they can determine if the problem is inside or outside.
If you do have a dial tone, then the problem is with the inside wiring. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.
You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.
I hope this helps.
(rodents + wires or lightning usually are what take out my phone line. All repairs have been at the phone company's cost.)
Posted on Jun 12, 2011
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