I have called the service department with no luck i purchase my pro heat 2x bissel carpet cleaner around a year ago used it once and had troble with it back then i finally got it to work and now it wont spray water called and did what they said. They said i could bring it to a reapair shop and pay for it. I feel that bissel should send me a replacement and i would be glad to send the machine back to them. I have bought bissel for years and never had a problem. i have told everyone that bissel was a good product that you stand by your products. i will be waiting to hear from you
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