Question about Philips SA4020 MP3 Player

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Uninstalling windows media player 11

I have a Philips SA4020 MP3 player which is only compatible with windows media player version 10. I had to reinstall windows and am now running wmp version 11. I have tried every way on the micosoft site to uninstall it so I can reinstall version 10 but none of them seem to totally remove the programme. Any ideas?

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  • oryk Feb 05, 2008

    I did this already. It says you can roll-back to wmp10 but I can't, presumably because I reinstalled my system with wmp11??

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Follow the process on the Philips website -FAQ, "I have upgraded my Windows Media Player from 10 to 11 and encountered problem with synchronization and detection of unit by PC? What could be the problem?"

-skip over the part about updating the device drivers if you wish

-Tha Mp3 Doctor

Posted on Feb 05, 2008

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You should be able to unistall Windows Media Player from

Start -----> Control Panel

Add, or Remove Programs.


Click on Windows Media Player 11 (Not Windows Media Format 11 Runtime)

Click Remove.

Follow the on-screen prompts.

You should then be able to install Media Player 10.

Posted on Feb 11, 2008

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Download the latest version of the Philips Deivce Manager from Philips website and use the Update option on the new version. This player requires a firmware upgrade to make it compatible with Windows Media Player 11, and the Update function in the Philips Device Manager will perform this for you.

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Photos are transferred to the SA9200 using Windows Media Player 10.

Make sure you have installed the software from the product CD. This will install Windows Media Player 10 and Windows Media Plug-In. If you haven't installed the CD, then the Plug-In will not be installed because it doesn't come with the standard Media Player 10.

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https://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?slg=ENG&cat=MP3_PLAYERS_CA&sct=FLASH_AUDIO_PLAYERS_SU&grp=PORTABLE_ENTERTAINMENT_GR&ctn=SA9200/17&mid=Link_FAQs&session=20080508082804_82.5.155.87&hlt=Link_FAQs

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Hi tere


You need to use Musicmatch Jukebox. This player also needs Windows XP and Windows Media Player 10 to work.
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http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=GB&slg=ENG&cat=MP3_PLAYERS_CA&sct=SHOQBOX_SU&grp=PORTABLE_ENTERTAINMENT_GR&session=20080402051549_86.153.215.238&ctn=PSS110/05&mid=Link_Software&hlt=Link_Software

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Sounds like the system files have been deleted.

Assuming you have Windows XP and Windows Media Player 10, install and run the Philips Device Manager from the product CD.
Select the Repair / Restore option and follow the on-screen prompts. This will format the player, and re-load the missing system files.

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If you have Windows Media Player 11, then uninstall it to roll back to version 10.

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Hi there


Make sure you are using Windows XP and Windows Media Player 10.

Also make sure you have installed Musicmatch Jukebox from the product CD.

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If you have Media Player 11, then uninstall to roll back to version 10.

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