Question about Ecoquest Living Air Classic Air Purifier
The red "Service required" red light is on. What does it mean? What should I do? I smell the ozone and the fan works. Any ideas?
SOURCE: Living Air XL 15, no ozone
My XL-15 had the same problem a few years ago. I had a broken wire on the fan, and the Ozone problem turned out to be a problem with the power supply. I had to send it in to have it repaired.
Posted on Jun 06, 2008
You probably have a burned out high voltage transformer. That's what produces the ozone. Helpful hint...........the high voltage transformer is also the one used in bug zappers
Posted on May 29, 2010
You might be able to fix them.
There a couple of things that can go wrong with these units, dirty plates, bad contacts, and bad reostat.
The ozone is generated by the purification plates. They should be cleaned once a month with a solution of one part amonia and one part tap water. Use a soft bristle brush like an old toothbrush and scrub the metal contacts on the plates with the amonia solution. Be sure to do both sides. Allow them to sit with the solution for 10 minutes, then rinse off with tap water and allow it to dry completely.
There is a couple of metal strips that make contact with the purification plate. Check the contact strips and wires for corrosion. The metal strips can also be cleaned with the amonia solution as well.
The reostat is the part that attaches to the control knob that sets the purification levels. Sometimes it can go bad. The easilest way to check them is to use a meter and verify that as the knob is turned that the resistance changes with the position of the knob.
Posted on Jul 16, 2010
If you are sure that the plate is clean, in perfect condition, and inserted correctly, it would appear that the transformer is defective. This means that power is not going through the metal contact fingers into the plates.
The light probably has burned out. It is not essential to the working of the machine, so it isn't anything you need to be concerned about.
Vollara (formerly Alpine/EcoQuest) is no longer producing or servicing the XL-15. However, a newer version, called the Classic, is available. You can call Customer Service 800-989-2299 and they will tell you your options. Use #16618 if you need a referral number.
Posted on Feb 12, 2011
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