Printer pulls paper to right side jams does not print

This information comes from the User Manual on pages 111-112:
http://h10032.www1.hp.com/ctg/Manual/c01150745.pdf

Internal paper jams on this machine tend to be in the two-sided printing accessory.

To clear a paper jam from the two-sided printing accessory:
1. Turn off the printer
2. Press in the tabs on the left and right side of the two-sided printing accessory, and remove it by pulling out from the center of the printer.
3. Gently pull the paper out of the rollers. If the paper has torn, check the rollers and wheels for small, torn pieces of paper
4. If it's still not clear, open the two-sided printing accessory by pulling up on the tabs, and remove any paper stuck inside it, then close the accessory by pressing down on the tabs until they lock into place
5. Replace the two-sided printing accessory by pushing it forward until it snaps back into place
6. Turn on the printer, and verify that it works by pushing OK to continue the job it jammed on.

Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


Paper is jammed inside the paper tray:

1. Pull the paper tray out of the machine.

1. Pull out the jammed paper to remove it.

1. Reload the paper in the paper tray.
   
   
2. Reinstall the paper tray.
   
   
   

Paper is jammed inside the machine:

1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.

1. Re-insert the jam clear cover.
   
   
2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.
   
   
3. Remove the jammed paper.
   
   
   

   
   
   

4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.
   
   

   
   
   
   

5. Gently move the print head to the center.
   
   
   

   
   
   Note Be careful to not force the print head to move.
   If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".
   
   
   
   

6. Examine under the print head. If anything is found, remove it.
   
   

   
   
   Note Use a flashlight if necessary to check thoroughly.
   
   
   
   
   
   

7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
   
   
   
   
   

   
   
   
   

8. Reconnect the power cord and telephone line.

Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".



Thanks for using fixya......

try to clean the printer rollers with acohol it should work

If you need further help, reach me via phone at https://www.6ya.com/expert/david_eb7ea98642566cc6

the left side of the printer pulls the paper causing the printer to jam when trying to print

There is a long set of sensor flags on the bottom of the paper input unit that can get stuck and not move freely. This will cause jams from both trays. Try unplugging the printer, removing the toner cartridges and tray 2. Turn the printer on its back or side. You will see a long, black plastic bar with flags on it that runs the length of the paper input unit. make sure it moves freely.

PAPER JAMMED INSIDE THE MFC

1. Remove the Jam Clear Cover located in the back of the machine..
Squeeze the plastic tabs located on the right and left side of the cover
and pull the cover off.

2. Remove any paper you can see jammed in the machine. If you cannot
remove the jammed paper from the back of the unit follow the in
structions listed below for reinserting the cover and then continue to Step 4.

3. Re-insert the Jam Clear Cover. The top of the cover has a slotted
opening in the center approximately 1/4 inch wide. Hold the cover by the
plastic tabs located in the front of the cover on the right and left side and insert the cover into the opening until it securely
clicks intoplace (both sides).

4. Open the scanner cover by pulling up on the lower right corner of the
cover until it locks into place.

5. Remove the jammed paper. If the paper is jammed underneath the print
head, unplug the machine from the AC power outlet. Gently move the
printhead to the far right side of the machine (the "home" position) and
then remove the jammed paper.

6. Lift the scanner cover to release the lock and then gently push the
scanner cover support down and close the scanner cover.

To test print the Help List by pressing Menu/Set, 6 (Print Reports), 1
(Help List) and then Black Start. The Help list should begin printing.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Be sure your paper guides are tight against the paper. If so, then clean the feed wheels with a damp cloth (just water). If this helps temporarily, you might need to replace the feed wheels.

Do not continue this way, you are sure to ruin your paper sensor or the like. Most probably you have a paper jam inside near the carriage or roller. Open at front, check inside for paper jam.

printer loading tray have problem /something struck at left side of tray /check if something/if none / sometime it connot be seen its hide five cents .
clean also the incoming roller and outgoing rooler w/cotton tips w/ rubbing alcohol. test the printer.

You may have a jam insude the unit. Open it up as if you are replacing cartridge, check everywhere for a tiny paper jam, with a torch, near roller, carriage etc. good luck xxx lilacgerry