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Do name/number display on any other phones on that line?
If that is your only phone, try borrowing another with working call display from a friend or neighbor. If another phone doesn't display caller info, call your phone company - most charge extra to provide caller number ( and in some cases, another extra to add the name). Even if the features are included in your rate, it's possible they weren't turned on correctly.
Your Panasonic may also have a setting to show name or number - depending on the display size, you may have to pick one or the other.
Finally, some phones do not support exactly the same caller ID info that the phone company sends - I have seen some which displayed number instead of names and no name, just because the two pieces of equipment did not agree on the standard. Try your Panasonic on someone else's line with working Caller ID.
Maybe you need to program the phone . Here I'll tell you how :
Press the Down main navigation button and press Menu/OK. The
main navigation button is in the center of the keypad and is cylindrical
Press either the Up or Down main navigation button until "New
Entry" appears on the display.
Press the Menu/OK button and "Enter Name" will appear on the
Enter the name using the keypad. Enter the names the same way
you would enter text in a text message on a mobile phone. For example,
to enter the character "H," press the 4 digit twice. Use the labeling on
the buttons to guide you.
Press the Menu/OK button after entering the name and "Enter
Number" will appear on the display. Enter the phone number using the
Press the Up or Down navigation button to select "Save" or
"Go Back" and then press Menu/OK. The entry is now programmed. Press the
goodbye button; it's the button with the phone icon on a cradle.
Press the Down navigation button and the first alphabetical
number is displayed. If you keep holding the button, the phone will
scroll through your phone book alphabetically.
Press the button with the phone icon on it (not the goodbye
button) to dial the number associated with the phone book entry.
Storing a Name and Number in Memory 1. Press the STORE button on the handset, ENTER NUMBER is displayed. 2. Use the keypad to enter the phone number (up to 32 digits). 3. Press the SELECT button. The display shows ENTER NAME. Telephone Operation 17 4. Use the touch-tone pad to enter a name (up to 21 characters). More than one letter is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert a space between the first and last name. Press the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H. 5. Press the STORE button again to save your selection. ENTER LOCATION is displayed. 6. Enter two digits to enter the location, ranging from 01 to 40. For example, to store the record in location #5, press “0”, “5”. After entering a valid location number, the record will be saved. If the memory location you selected is not empty, OVERWRITE? will show in the display. Press the STORE button again to confirm the current record and overwrite the old one or press the EXIT button to select another location. 7. To enter another name and number in a different memory location, return to step 1 and repeat the process.
From the Handset Setup Menu: 1. Press the caller ID-volume ( 5 or 6) button to scroll to the TONE PULSE sub-menu. 2. Press mute/program button to enter the menu. TONE/PULSE 41TONE 2PULSE shows in the display. The default setting is “1 TONE”. 3. Use the touch-tone pad or caller ID-volume ( 5 or 6) to enter 1 TONE or 2 PULSE. 4. Press the mute/program button to confirm. You will hear a confirmation tone and your selection shows in the display.
[ARC20x User Guide p20: 11 Handset Registration] To register a new handset:
Press and hold the HANDSET LOCATOR on the base unit until you hear Registration tone (repeated 'beeps')
On the handset, press the PROG then the UP or DOWN button to display "REGISTER"
Press the PHONE/OK -> The display shows "BS 1234". If any of these numbers is steady (not flashing), then the handset is already registered to that base unit.
Press 1 to select base unit number 1 -> The display shows "BASE PIN _ _ _ _"
Key in the system PIN (default 0000) and press the PHONE/OK -> The display shows "WAIT _ _ _ _" for a few moments, while the handset searches for a base. Then it shows a list of handset numbers which are still free on the base unit. (For example, "1 34 6" indicates that numbers 1, 3, 4 and 6 are free; 2 and 5 are already assigned to other handsets.)
Key in a free handset number -> After a moment, the display should show the handset's name and number.
If registration fails...
Try again, making sure you begin step 2 as soon ans Registration tone starts.
To Log Into System Programming: Press FEATURE * * 2 6 6 3 4 4 Enter Password: 2 6 6 3 4 4 Display will read: " A. Configuration"
Using the navigation keys, as displayed below, follow the next simple steps: Press: NEXT Display will read: "B. General Admin" Press: SHOW Display will read: "1. Sys speed dial" Press: NEXT Display will read: "2. Names" Press: SHOW Display will read: "1. Sys speed dial" Press: NEXT Display will read: "2. Names" Press the SHOW Display will read: "Set names" Press: SHOW Display will read: "Show set:__" Enter the extension number of which you wish to change the name Display will read: "<##:name>" Press the CHANGE softkey Using the dial pad spell out the name Ex: If you need the letter
K press the 5 key twice and then press # to confirm the letter.
Continue until the entire first name is spelled. (note: you are limited
to 7 characters) Press: NEXT (if you fail to do this step, the name will not be saved!!!) Press the RLS key
"Our phones worked fine for two weeks but now you can not dial out and when someone calls us they can't hear we say. The line still works fine with our old phone."
To fix the problem, I simply unplugged the base AC plug from the outlet, waited about 15 seconds, and then plugged it back in. Both handsets said searching on the display and then handset names returned to the display as originally programmed. The phones returned to operation as normal.