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HP scanner cannot run for many documents - Microsoft Troubleshooting Your Web Page (0-7356-1164-5) for PC

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  • Anonymous Oct 09, 2008

    My scanner asks for a place to put it, but then wont let me enter it in.

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Scan documents. Select original type — document or picture ... You can change many scan settings from the HP Solution Center

Posted on Jan 31, 2008

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Cant get the scanner software to work


Try reinstalling the software using the drivers from HP.com. If you go to HP.com and type in the model number into their search bar it will usually pull the printer right up. Then select drivers and downloads and find the software using your operating system. Simply download and reinstall the software and it should work just fine.

Mar 01, 2011 | HP Officejet 5610 All-In-One InkJet...

1 Answer

How can I scan a document?


First do you have the full software installed or just a generic OS driver? http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=emea_middle_east&product=3177566&os=219&lang=en has the drivers for supported OS versions. Sometimes the generic driver only runs the printer.

It is best to start your scanner from the computer the first time. The buttons on the scanner will only work after you set the destinations in the software, if the monitoring program is running. Place your document face down on the glass (or face up in an ADF). Launch the HP Solution Center (Start > All Programs > HP folder > Solution Center or by double-clicking the shortcut on the desktop) Click the appropriate button (Scan Picture or Scan Document) and adjust the settings as needed. Click Scan. Use the Help function to set up the destinations for using the buttons on the all-in-one.

If you want to scan without using the HP Solution Center, you can't use the buttons on the scanner. Paint (XP, Vista or Win7) will acquire scans (File > Import from Camera or Scanner). Vista (some versions) and Win7 have Windows Fax and Scan as well (New Scan). Vista comes with Photo Gallery (and the program is available as a free download for Win7) that can also acquire scans.

I hope this helps.

Cindy Wells

Aug 04, 2010 | HP Deskjet F4180 All-in-One InkJet Printer

1 Answer

HP Scanjet N6010 Once documents are scanned a line appears on the scanned copy


The lines on a scanned document are typicaly caused by dirt on the scanning glass. To clean it use the following steps.

1. Unplug unit.
2. Open the fron access door from the top.
3. Clean both top and bottom **** glass that run the width of the scanner.

The glass can be cleaned with a lint free cloth and a mild glass cleaner.

Jul 21, 2010 | HP Scanjet N6010 Photo Scanner

1 Answer

My HP photosmart C4380 series is not scanning. I have re-installed the software but still its not working. Printer and copier are working just fine but not the scanner


The scanner works with two different files running in the background HPQTRA08.exe and HPQSTE08.exe .

If one of the file is not running you will not be able to scan from solution centre.

So follow the documents i am sending you. I am sure you will be able to scan soon.

For windows Vista:-
For USB follow this link:-
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01927438&tmp_track_link=ot_recdoc/c01611159/en_us/c01927438/loc:2&lc=en&dlc=en&cc=us&lang=en&product=3418705

For windows XP:-
For USB follow this link:-
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01927078&tmp_track_link=ot_recdoc/c01611159/en_us/c01927078/loc:4&lc=en&dlc=en&cc=us&lang=en&product=3418705
Let me know if any one of these links help you.

May 04, 2010 | HP Office Equipment & Supplies

1 Answer

I have an HP Photosmart 2575 All-In_One Printer, Scanner, Copier, but when I try to scan a document it says No Scan Options and below that refer to device documentation to troubleshoot. I have no...


if it is XP, then click on start , then run , in run type wiaacmgr.exe and hit enter, try to scan.

In vista and windows 7 , replace run with start search box.

Apr 09, 2010 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

Orange line running down page


lift lid on scanner and clean the thin glass on left hand side
you usually find when you scan alot of docs dust builds up and leaves lines down page

Mar 08, 2010 | HP Scanjet 5590 Flatbed Scanner

1 Answer

HP OfficeJet 7210 scanner does not work "no sc an options you have to install or run device software"


The scan options are on your computer, you need to have HP scanning software running to tell the scanner how to scan the document where to send it and how to save it. No options means the scanned image would have nowhere to go.

Jan 29, 2010 | HP Officejet 7210 All-In-One InkJet...

1 Answer

How do i use my scanner


If you have loaded the software for the printer/scanner.
Go to your HP director Icon and start this program.
you should see your Scanner / printer listed under Select device.

You can place a document/picture in the document feeder on top.
OR you can place the document / picture directly on the glass.
(Lift the hinged lid to reveal the scanner glass)
Don't worry the document feeder uses a different scan wand.
Now document / picture in place select the Scan document or Scan picture icon from the HP director. Depending on which type of document you have placed in / on the scanner.

Scanner should warm up then scan presenting you with a preview image. From here you can decide what and where to go.

You are not limited to just the HP director.
Other applications can use the twain source to activate your scanner software. This will transfer the scan to your application.
Irfanview is a prime example. Image viewer that will let you "Acquire" and image from you scanner. Be sure to select the twain source.

Good luck!


Nov 10, 2009 | HP OfficeJet J4580 All-In-One Laser...

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