Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Canon Mp 390 printer not printing in color

My printer prints in black o.k. but not color- i have tried to do the deep cleaining on the printer head and have also put in a new color cartridge. any suggestions to try? Thank You

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Re: Canon Mp 390 printer not printing in color

There's a great solution that worked for me if you can find it - in Canon troubleshooting and support - 3rd set "Black not printing" - Solution no. 3 posted Jun 08 2007. It fixed my problem using only a straw. Hope this helps.

Posted on Jan 19, 2008

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It doesn't print in black but prints in color

Hi, To ensure this is only an issue with the black, I recommend printing off a nozzle check. This will show you if this problem is effecting any of the other colours.
To print a nozzle please refer to chapter 12 page 115 of the manual,
If colours are missing I recommend cleaning the print head. You have two options for cleaning the print head a normal clean and a deep clean, start by doing a normal clean if required try doing a deep clean.
You can download the manual here:

Dec 01, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

Hi Ihave a MP-500 that prints off color.

You need a new printhead, QY6-0059-000, around $60.00. They do wear out and also plug when you use generic inks.

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Maintenance your cartridge with head clean or deep clean. If you don't get full colour, then change the colour cartridge.

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Black not printing, other colors fine, replaced cart and deep cleaned several times, no result

Assuming genuine ink cartThis worked for me on a HP printer 1.Try print black text ,and run many copies black only. I ran 25x12 times still no black. Run head clean after about each 50 sheets. Persevered and finally BLACK ink OK
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I had this problem several times, had to buy new print head until I found that to clean it you should use ammonia. It really worked for me. You should really try ammonia it does work.

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I had this problem recently with my IP90. Both the black and color heads were clogged. After running the "canned" routines several times to clean the heads and deep clean the heads...still didn't's what I did:

1. open the top lid to have the cartridges that are inserted in the print head move to the middle of the printer.
2. remove both cartridges
3. What is left there is the print head holder. Slightly move it to the right and gently lift the print head lock.
4. Grasp the print head and lift it out of the tank.
5. Have several paper towels hand and know that you will have color and bw ink on your fingers
6. Put the print head on the paper towel
7. Pour rubbing alcohol on the blk and color heads and let them sit of about 10-15 minutes.
8. after that dry the heads and re-insert them in the printer
9. I put new cartridges in the printer and ran clean and deep clean a few times.
10. My color and black and white print came right back!

Hope this helps.

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Canon Pixma MP 500

Have you tried to print a couple of test pages from the troubleshooting help section to prime the print head ?

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