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Put on base unit ,plugged into computer,not recognised.

Computer not reocognising tomtom

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Re: put on base unit ,plugged into computer,not...


Posted on Jan 16, 2008

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Home dock is connected to usb port of computer

try downloading the newest version of the software from TOMTOM's website. Download and install it first allowing it to put the necessary drivers on the computer. the software will prompt you to connect the gps after the drivers have been loaded.

Hope that helps

Jan 03, 2010 | Tomtom GO GPS Receiver

1 Answer

Tomtom home wont download on computer

All i know to do is put the link here to give you another avenue of getting there other than going to the site yourself. Worth a shot i guess.

May 18, 2009 | Tomtom ONE XL GPS

1 Answer

TomTom not being recognised by my computer

u have to install gps driver
u can download it from here.

Apr 25, 2009 | Tomtom ONE GPS Receiver

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Tom tom home does not see my tom tom go 520

Hi canal_boat_m

Try this solution:

STEP 1 Un-install Tom Tom Home from your PC

STEP 2 Click on the link below:
This will download a little removal program for the Tom Tom Home program.
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 3 Visit Tom Tom website and download the current new version of Tom Tom Home and install it to your PC
STEP 4 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
Your Tom Tom should ask you to 'Connect to Computer' if it does tap YES.

Your unit should now be recognized by your PC.

IF IT DOESN'T then follow the instructions below:

1. Connect your unit to your PC;
2. Copy two folders to your PC (namely 'Raster' and the one which holds all your maps - probably called 'United Kingdom and Eire';
3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;
4. Switch off the unit and soft-reset it with a paper clip (but hold it in for at least 20 mins) and then re-connect it and power it up;
5. Tom Tom Home should now detect the unit and your unit should ask you to 'Connect to Computer' so tap YES;
6. Tom Tom Home will now say your device needs updating - and if you apply all the changes it will restore it to Factory Finished!
7. Then all's needed is to replace the two folders you backed up and any other items like mp3's and sounds, pics, etc.

Feb 27, 2009 | Tomtom GO 520 GPS Receiver

1 Answer

TomTom Go 720 GPS suddenly won't recognise Australian maps has message "You cannot use this map on this device: Australia Regards, Lorance

These error's occur when units have cracked maps put on them.
When you update your tomtom device it will replace the cracked file with the original tomtom file.

these units on ebay are mainly refurbished units even tho they are in 'sealed' packaging, they opened your box, put cracked maps and sell the device for more then what they have paid for it.

Best to take it back to person you purchased it from.

avoid tomtom products from ebay, most of them have cracked maps.


Jul 05, 2008 | Tomtom GO 720 GPS Receiver

1 Answer

TomTom Home

I had a similar problem when trying to update my dad’s old TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.

To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).

Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.

However, I updated the Go300 with the available listed free updates, then switched it off.

Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.

So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:

which I followed and which worked.

Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.


I read and read and re-read the TomTom website looking for any info that would help but came up with nothing. A few hours later and the air thick with torrents of language I didn’t think I was capable of I discovered that I needed to download Home1 first and let the Go300 connect to the computer via Home1 before it would be recognisable by Home2. Okay…
On the website, though, Home1 is listed as being the version you use if you have TomTom Navigator 6. It’s not even called ‘Home 1′. Confusing eh? Anyway, I downloaded that and from there found that I could get my new map onto my Go300. Once the map and other updates were installed and I had switched the thing off I then found that Home2 recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve had to do on a computer, mainly because TomTom’s confusing advice on their website made the whole process so damn difficult. Perhaps they hoped I’d give up and buy a new one? Tsk.

May 17, 2008 | Tomtom GO 300 GPS Receiver

1 Answer

The computer does not recognise the Tom Tom

Try to reset the TT device, use a paperclip at the bottom of the unit. Start unit again, and try to reconnect.

Apr 10, 2008 | Tomtom One Europe v2 GPS Receiver

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