I have 2 2600n printers on my network and they both stopped printing today. They get to the spooler on the server but stop there. You cannot delete the job unless you stop the spooler and delete the files from the Spool/printers folder then restart the spooler.
All other printers work just fine.
I installed the printer on my PC through a TCPIP port and that tested good. It seems that as soon as it touches the server the job gets lost but only for this model printer.
I have attempted reinstalling the printer on the server and using new drivers and power cycling the printer.
I have attempted to install the printer on a different print server and got the same result.
Through the web interface I set the mDNS name to the windows host name and that didn't seem to help at all either.
When you print a test page from the general tab of the printer properties dialogue, it completely bypasses the print spooler. Since your test pages print correctly, this tells us quite a bit. Some of it good and some of it bad.
The printers, base driver install, connections and protocols are all functioning correctly.
The printers, base driver install, connections and protocols are all functioning correctly making it much more difficult to pinpoint the problem.
JetDirect printing through the print spooler can be trouble prone with no clear solution. The fact that the 2600n is a host based GDI printer can make it even more so however I still have a couple of things to try.
1-Search for Localspl.dll and check the version number, file size etc. etc. If it is anything other than:
(32 bit x86)
Localspl.dll 5.2.3790.4046 342,016 23-Mar-2007 20:24 x86
(64 bit x64)
Localspl.dll 5.2.3790.4046 750,080 23-Mar-2007 22:15 x64
then request a copy of this file from Microsoft here:
2-Download the latest firmware for the 2600n from HP. There have been at least 2 firmware updates that I know of for this printer. I don't know if any of the updates fixed issues with network printing but at this point it can't hurt.
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INSTALLING A NETWORK PRINTER These instructions generally apply to all network printers with built-in network cards (print servers) such as HP LaserJet printers, IBM Infoprint laser printers etc. This example is for a network HP LaserJet printer. To install a HP printer (with built-in Jetdirect print server) as a network printer on a wireless network . You need to do the following - 1. Open the printer\'s menu and enable the Network Card - these print servers use a static IP address therefore, configure the IP address of the network card so it matches the IP range of your network. Eg. If your IP\'s are 192.168.0.xxx then set the network card to a high number say 100. (This is to prevent a conflict with the router issuing the same IP address to a computer on your network). Then set the Subnet Mask IP address to 255.255.255.0 If you have a wireless router then check the IP address range that the router issues to the computers on your network and configure the static IP address in the printer\'s network configuration accordingly. 2. Install the HP printer driver on your computer/s using the LPT printer port. 3. Connect the printer with a LAN cable to the network hub/router. 4. Click on Printers and Faxes - right click on the HP printer and click on Properties. 5. Click on Ports and click on Add Port. 6. In available ports - click on Standard TCP/IP Port and then Configure port. 7. Tick the IP box and type in the IP address of the HP\'s printer IP address. 8. Click OK and tick Enable bi-directional support and then OK 9. Remove the printer cable, then do a test print to see if the printer prints correctly. Install the HP printer driver on every computer on your network and configure the printer\'s TCP/IP port as previously detailed. Do a test print page to check the printer. You can now print from any computer on your network.
USB: Ensures that the USB connection from your computer to the HP product is working correctly.
Ensures that the network connection between your computer and your
network is working correctly. If the tool detects a network connectivity
problem, you will be prompted to run the HP Network Diagnostic Utility
for better results.
: Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
: Checks for problems in Device Manager that would prevent printing.
: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
: Checks the port settings for the HP product.
: Checks for alternate-driver settings.
: Checks for conflicts with other drivers, such as other printer brands.
: Checks the default printer setting and prompts to select the HP product as default (optional).
do you have a printer server setup in the network,if so try restarting the server when it happens and see if the prints will print, check with your network administrator, the printer spooler might be at fault, also try adding more memory to the printer.
The LaserJet 2600N has a built-in print server and can be connected to the local network (normal ethernet cable) directly. While printer sharing via Windows should work, I found it much more convenient to access it without the need of a hosting computer - you do not need to switch on the desktop PC for printing from the Laptop, for example, its also printing faster.
Print internal configuration page and check for IP address in printed sheet and try to compare with the driver information Check for LED at network card if it’s on Try to send ping command to IP address to verify connection and if reply is confirm Uninstall driver and reload and try to search the printer with IP or hardware address while loading driver If still any problem it could be network card have problem need to be replaced
Hit start on your Windows and click 'run'. Type in cmd this will open the old version of what many call MS-DOS or C prompt.
At the C command type: net spooler stop You will get a message when the spooler has stopped. Now you need to clean out the queue.
Go back to start menu and click on run again. This time type: %SYSTEMROOT%\system32\spool\PRINTERS This will bring up the folder. Delete every file in there. (It's okay this will not harm anything.) Now you need to start the spooler again.
Go back to your c prompt screen and type: net start spooler This will start the spooler for you again.
Go check your printer queue. Sometimes you may need to f5 to refresh the screen. You did it. Your stuck files in your printer queue are all gone. You can begin printing again.
I had the same problem with HP 1018 printer, when I had two computers connected to a domain and had Windows XP SP3 on them and when I shared the printer on one of them - I could only print from the network if the user belonged to the Local Administrators group on the host/server computer. Once the network user is removed from Administrators - the print jobs are stuck in print queue. I used the "HP LaserJet Host Based Print Driver Package" that is on HP web site for HP laserjet 1018 printer.
Then I tried to use a different driver for that printer and was successful with driver for HP LaserJet 1020. After forcing that printer to use the 1020 drivers, the regular users were able to print to that printer.