Question about HP OfficeJet D135 All-In-One InkJet Printer

1 Answer

While receiving a fax

The Machine jammed and after I cleared the jam it says that the printer cartridge carriage has stalled. I cant turn it off What can I do?

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  • stuart alan Jan 16, 2008

    the machine is on, it says "printing fax page 1". The problem is that it will not print. When you shut it off and turn it back on, you hear a loud plastic scraping sound. There are new ink cartridges in the machine.

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  • 24 Answers

Resolution for Lynne:
1. Unplug the power cable from the pwer strip and open the front door of the printer and move the carriage(in which the ink carts are connected) from the left to right and then back again for 2-3 times.
2. Plug in the pwer cabe and turn on the printer and print the h/w tets page.. if it prints fine, then try to, send and recieve a fax, If the carriage agains jams then replace the printer or serviec the printer.

Resolution For Stuart:
1. Th scrapping noise indicates that the ink carts are not inserted in the printer slot properly.
2. Pull the ink carts out and then push them back in and mak sure the printer should be on .
3. Clear the queue and then print the h/w test page, if prints fine then go ahead with fax.

Posted on Jan 22, 2008

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