Question about Creative Labs ZEN Vision:M Digital Media Player

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Zen Vision: M Frozen for good?

While I was using my player yesterday morning, it froze in the middle of the song. Just froze, like that. I moved the thing over to shut it down (which didn't work), and just left it in my pocket. I checked on it around 3 or 4 that afternoon and saw it finally had the Shutting Down text across the bottom of the screen. The next time I checked it which was 7 or 8 that night, the screen was black. I thought maybe the battery had died so I plugged it in to charge. My computer reccognized there was a USB coard plugged in, but my Creative MediaSource Organizer didn't. When I plugged it in again today I notice the top (the place that goes blue when you turn it on) was flashing blue when it was plugged in, so I guess it didn't die completely? I've tried the reset button several times and nothing's happened.
Is the player dead? What can I do?

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Re: Zen Vision: M Frozen for good?

. How to reset Zen v +

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
If that doesn't fix it try the USB cable

Posted on Jan 16, 2008

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My creative zen 4gb will freeze when playing any media

It is possible a virus has infected your device. If there is no virus in it, then it require re-programming. Visit and find the appropriate firmware and tool. Try to reprogram it.

Jul 06, 2009 | Creative Labs ZEN Vision:M Digital Media...

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My 30gb creative zen froze and after being reset all of my songs are gone excpet a handful.

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

Feb 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

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Non responding mp3 zen vision

when you say you upgraded the firmware you have downloaded the firmware from creatives site?
if it was me i would take it apart and see if dirt or something is loose or not fully connected.
good luck
please mark the post with a fixya

Feb 07, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My zen is freezeing

1. I'd try a system clean up first (instructions below)
2. definitely upgrade your firmware (
3. If all else fails, back up all your music on your PC and format it (instructions below)

.... from Creative's site

Reset, Format or Clean Up a Zen Vision:M If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.
To reset Zen Vision:M to factory default settings:
Press on the Menu/Back button on your player, and select System, and then Reset.
To Format or Clean Up Zen Vision:M
  1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off. If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
  3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. vision_m_reset1.jpg
  4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
    • Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
    • Format All (Formats the players hard disk - Note: all contents will be lost)
    • Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
    • Reboot (Reboots the device).
  5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

Jan 05, 2008 | Creative Labs ZEN Vision:M Digital Media...

4 Answers


read this:

Dec 12, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Screen Frozen

This is not a Zen Vision:M. Likely a Zen Micro. The hard drive is bad and will need to be replaced.

Nov 06, 2007 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

It's permanently frozen

Sounds like you have a bad hard drive and will need to get it replaced. You should take it to a technician, or if you feel confident enough, buy another hard drive and install it yourself.

Aug 30, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Wont recognize

WOW.! Something is very wrong. Sounds like the Zen was on its death-bed before you even bought it. But there's a chance that its ok except for the motherboard. The motherboard might need to be replaced.

Aug 22, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Frozen/won't turn on??!!!

Apologies if this answer is offensively obvious. Try putting a paperclip or equally small object into the little reset hole at the bottom of the player if you haven't done so already. Mine froze a couple of times and it always worked.

May 16, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Froze in the middle of a song.

Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's). Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome. Thank you!

Mar 03, 2007 | Creative Labs Zen Touch MP3 Player

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