Question about HP OfficeJet 4315 All-In-One InkJet Printer

4 Answers

Cartridge Error I was trying to print and got the message "Cartridge Error: Refer to device documentation to troubleshoot." I don't have the documentation...can you help troubleshoot?

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  • moonyrocks Jan 24, 2008

    getting message "Cartridge Error: Refer to device documentation to
    troubleshoot." manual doesn't help

  • Forkandles Feb 05, 2008

    I've got the same. Have tried reloading cartridges and powering off/on printer and PC etc. Sometimes I managed to get the thing working again for a while but now nothing seems to fix.

  • Anonymous Feb 12, 2008

    I have the same error - cannot print or anything. Replaced the black cart. but not goign to buy another if this thing doesnt get working again

  • Anonymous Mar 06, 2008

    same problem...someone please help

  • Anonymous Apr 12, 2008


  • Formy May 10, 2008

    I have the same problem, can someone help?


  • dtlaw5 Jul 01, 2008

    I received the same message today. I tried the recommended fixes but they did not work. Are there any other suggestions?

  • aytonfam Jul 22, 2008

    I have the msg that I have a cartridge error I have tried cleaning them but It stills says the same msg how can i trouble shoot i dont have my doucments that came with it anymore

  • N1c2k3 Sep 09, 2008

    I've gotten the exact same message as Heebie. I followed all the steps on the HP site "Ink Cartridge Alignment" page, as well as referred to and followed the steps provided in the manual. Nothing has worked thus far. To Heebie or any1 else who had the same issue: What steps did you take to get it resolved? Thanks for the responses...

  • Anonymous Sep 09, 2008

    I don't need to write a comment I need to get this fixed. I don''t have the documentation necessary I don't know what to do,.

  • harry008 Oct 21, 2008

    I have the exact same problem, Cartridge error: refer to device documentation to troubleshoot. I printed a page fine then on the next time I attempted to print I had the error message.

  • Anonymous Nov 13, 2008

    cartridge error refer to device documentation

  • herrera_w Dec 02, 2008

    cartridge error: refer to device documentation to troubleshoot

  • spurs450 Dec 15, 2008

    The HP "brilliant" troubleshooting says to perform a Test Print------

    You can"t perform any action when you have this error message!!



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I had the cartridge error message aswell. I took an alcohol swab and cleaned the points on both cartridges, let the cartridges sit for 1 minute to dry, and replace cartridges, restart printer, problem solved. Apparently I haven't used this printer in a month or so, and left it in my car and the ink dryed and caused an error.

Posted on Dec 21, 2008

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Please click on the web link given below and perform the steps as provided in the web page.

Please clean the contacts of the ink cartridges.

This should fix the issue.

Else here is the manual link.

Have a great day!

Posted on Mar 27, 2008


Unfortunetly I'm having the same issue. I've been through the online help as well as the software help to no avail. Good luck to you guys.

Posted on Oct 24, 2008

We had a client come in today with an HP OfficeJet 4315 that they bought a couple weeks back at Office Depot. The carriage jammed up after installing a new black ink cartridge. He said he had received a “Cartridge Error” and a “Clear Carriage” error. We fixed the Cartridge error by removing and inserting the black ink cartridge back into place. The clear carriage error was just as easy. We powered off the printer, opened up the right side where the ink carriage was hiding and pushed the carriage to the left. We then just powered it back on and it performed an alignment test. That’s it!

Posted on Oct 24, 2008

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SOURCE: hp 4355 cartridge error

cartridge use same number.

Posted on Jun 30, 2008

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SOURCE: tri-color cartridge problem

Fiend your solution direct from hp. Here is your solution...

Posted on Mar 17, 2009

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SOURCE: officejet 5610 fax machine

my printer hp 5610 all in 0ne.
cartridge error reffer to device documentation plz ans.

Posted on Jun 10, 2010

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SOURCE: hp 4355 cartridge error

your cartridge may be faulty if you change cartridge and message display same problem so clean catridge block contact with soft cloth clean cartridge back side using student eraser if problem will continue so contact your hardware technician

Posted on Mar 29, 2008

  • 11 Answers

SOURCE: HP Officejet All in One Printer "Cartridge Error"

Have you put new cartridges in?

Posted on Sep 10, 2008

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