Question about HP OfficeJet 4315 All-In-One InkJet Printer

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Cartridge Error I was trying to print and got the message "Cartridge Error: Refer to device documentation to troubleshoot." I don't have the documentation...can you help troubleshoot?

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Re: Cartridge Error

I had the cartridge error message aswell. I took an alcohol swab and cleaned the points on both cartridges, let the cartridges sit for 1 minute to dry, and replace cartridges, restart printer, problem solved. Apparently I haven't used this printer in a month or so, and left it in my car and the ink dryed and caused an error.

Posted on Dec 21, 2008

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Re: Cartridge Error


Please click on the web link given below and perform the steps as provided in the web page.

Please clean the contacts of the ink cartridges.

This should fix the issue.

Else here is the manual link.

Have a great day!

Posted on Mar 27, 2008

Re: Cartridge Error

Unfortunetly I'm having the same issue. I've been through the online help as well as the software help to no avail. Good luck to you guys.

Posted on Oct 24, 2008

Re: Cartridge Error

We had a client come in today with an HP OfficeJet 4315 that they bought a couple weeks back at Office Depot. The carriage jammed up after installing a new black ink cartridge. He said he had received a “Cartridge Error” and a “Clear Carriage” error. We fixed the Cartridge error by removing and inserting the black ink cartridge back into place. The clear carriage error was just as easy. We powered off the printer, opened up the right side where the ink carriage was hiding and pushed the carriage to the left. We then just powered it back on and it performed an alignment test. That’s it!

Posted on Oct 24, 2008

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SOURCE: hp 4355 cartridge error

cartridge use same number.

Posted on Jun 30, 2008

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SOURCE: tri-color cartridge problem

Fiend your solution direct from hp. Here is your solution...

Posted on Mar 17, 2009

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SOURCE: officejet 5610 fax machine

my printer hp 5610 all in 0ne.
cartridge error reffer to device documentation plz ans.

Posted on Jun 10, 2010

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SOURCE: hp 4355 cartridge error

your cartridge may be faulty if you change cartridge and message display same problem so clean catridge block contact with soft cloth clean cartridge back side using student eraser if problem will continue so contact your hardware technician

Posted on Mar 29, 2008

  • 11 Answers

SOURCE: HP Officejet All in One Printer "Cartridge Error"

Have you put new cartridges in?

Posted on Sep 10, 2008

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SOURCE: cartridge error, refer to device documentation for troubleshoot

show me a massage Cartridge error, refer to device documentation for troubleshoot printer model hp officejet 5610 all -in- one what is the problem and how do i solve thnk you

Posted on Jun 28, 2009

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I got 3 months ago message on hp officejet j4580 display: Print cartridge problem: [Tri-Colour]. Refer to device documentation to troubleshoot. Today while printing a document, i noticed printing with...

You must be using HP60.
Have you refill your cartridge at all?

If you did, gentely wipe out the cartridge circuit part with Q-tip (with bit of alcohol).
And wipe out the circuit part in the printer where cartridge goes in as well.

And try back.
Sometimes by having some dust or bit of ink make cartridge unreadable.

If you used brand new, do same thing to cartridge circuit part.
Otherwise, there got to be some circuit shot happen in printer.

For your reference, HP4580 is pretty new model and has not cause major problem.
Good practical and durability is good.

If you would like to save money, try refill kit by "ROADINK".

Not only they are easy, but also the printing quality is good.
For your better understanding pls check out my youtube video.
And will see how easy ink refill can be done.

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HP Officejet 5610 All-in-One--Cartridge Error

If a reset hasn't cured this problem you probably need to disassemble the printer and clean the service station and the system board. This normally clear all carriage and cartridge errors, but these machines are quite awkward to take apart.

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