On the left side next to the jack, there is a screw. Take a small screw driver and tighten the screw. On mine, I had the same problem, then was messing around one night and discovered that the screw controlled the pins inside the jack. Hopefully that helps.
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Hi, this is a very common problem, after you have pulled the ear phones in and out a few times the solder on the earphone socket becomes brittle and breaks making you lose the connection with the circuit board, now as you have ruled out it being an earphone fault then the only possible problem could be the solder.
now sometimes if you wiggle the earphone at the part that goes into the mp3 you can sometimes get the sound working again, but this dont always work so dont rely on this,
now the problem you have is that the cost of getting this part fixed would cost a lot more than buying a new mp4 player.
the cheapest place to try and get this fixed is a tv repair shop, tell them exactly what the problem is so they dont have to test it and see how much they will charge you to resolder the earphone socket back in place properly.
that would be the cheapest option and could possibly get it working again if they will do the work for you
im sorry their is no easy fix but without getting the earphone socket re-soldered it will just never work
does both of the earphones are new?
make sure you plugged the earphones properly .
If the earphones are new and connected properly then the problem is in the player connector and you probably have to take it to be fixed or even more simple buy new one.
Well this will be based on where you live but you can have it mailed to someone that can fix it on the internet www.pdarepair.com These people are what I call " DA BOMB" in lamens terms they will fix it or your money back no questions asked.. Take it to them they will help you further and please rate me please!!